Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

April 12, 2024

I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.

Cotton Press Co.
United States
10 months using the app
Product Customizer replied April 15, 2024

Hi Cotton Press Co.

Thank you so much for the wonderful feedback! We are very serious about the quality of our customer service, so this is very gratifying to read. Please do not hesitate to reach out to us for any future needs!

May 6, 2024

We are launching a new service and we needed to add the customer the possibility of typing in multiple fields easily. We were on a rush because we needed to show a draft at a meeting and their customer service specialist Aman was extremely helpful and build the whole thing for us in a few minutes. We are very impressed by the service and the app which works amazingly well. If you need to add custom options to your products, this is your app.

FamilyBox.Store
United States
3 months using the app
Product Customizer replied May 7, 2024

Hi FamilyBox.Store,

Thank you for sharing your experience! We're thrilled to hear that our team member Aman was able to assist you efficiently and that our app is meeting your needs and working seamlessly for you. Thanks again for your feedback!

June 21, 2024

Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.

WhitePansy
United States
2 days using the app
Product Customizer replied June 26, 2024

Hi WhitePansy,

Thank you for your review! We're glad to hear you found our service very helpful and efficient. We're excited to see how you use your new knowledge moving forward.

Thank you for being a valued user!

May 15, 2024

Great customer service, app does as intended. Tons of options and very customizable, also easy to use.

BadgeSmith
United States
Almost 4 years using the app
Product Customizer replied May 21, 2024

Hi BadgeSmith,

Thank you for your wonderful feedback! We're glad to hear that you're happy with our customer service and that you find the app to be easy to use and highly customizable. Your satisfaction is very important to us.

June 11, 2024

It is Great and the support is amazing! I'm sure this app will help me to grow.

Mon petit coeur
Italy
2 months using the app
Product Customizer replied June 19, 2024

Hi Mon petit coeur,

Thank you for your review! We’re glad to know you’re impressed with both the app and our support. We're excited to be part of your growth journey.

Thanks for your support!

April 22, 2024

I Love that this app allows you to use the free plan to test/use all the features (One product at a time). That particular set up really helped me offer a featured product with a special customization. The idea to customize one product at a time as a special deal hadn't occurred to me until the free version only allowed one product at a time. I think it's going to work out great to start with and I will probably be able to upgrade to the next level plan if needed as my business grows. The zoom support call I scheduled was super helpful too! Thank you Product Customer! I count you a blessing from God!

Bearing Record
United States
4 months using the app
Product Customizer replied April 29, 2024

Hi Bearing Record,

Thank you for your feedback! We're glad the free plan meets your needs and that our zoom support was helpful. We look forward to supporting your business as it grows. Your appreciation means a lot to us!

March 21, 2024

I've been using this app since I launched my store, and its the perfect app to give my customers options. The customer service is also amazing as well, once my app wasn't working properly, I reached out and the team was able to help address this issue in a timely matter. I'd definitely recommend this app to every Shopify owner!

Dabira Aroma
United States
Almost 4 years using the app
Product Customizer replied March 22, 2024

Hi Dabira Aroma,

Thank you for this outstanding review! We're so happy to hear that our app suits your needs perfectly and that our customer service delivered on your expectations. We're always here to support you, please never hesitate to reach out!

March 18, 2024

The Product Options & Customizer app provides many options to differentiate your products, and allows you to create your own customization categories. The process of creating and adding options is straightforward, and easy to understand. You can then create templates with a specific set of options that can be mass applied to products, saving a ton of time.

While creating our website and utilizing this app, we had a few fixes that needed to happen (ie. options not lining up correctly on the page and applying templates), and Aman was so quick to respond, and so quick to address and fix any issues we were having. Their customer service and support are top notch.

Dirty Graphix
United States
11 months using the app
Product Customizer replied March 20, 2024

Hi Dirty Graphix,

Thank you for the kind words! We're thrilled to hear that you found the app useful and straightforward, we're always happy to hear that the app saved you a lot of time! Thank you for recognizing Aman's work as well. He is an excellent member of our support team and always goes above and beyond for our merchants. If there is ever anything that we can do to help you, please do not hesitate to reach out!

April 8, 2024

We have been using Product Customizer for more years than I can remember. It has worked great and if we ever have a question or a problem they are quick to respond and help. I would recommend you give them a try!

ILoveSmencils
United States
About 6 years using the app
Product Customizer replied April 10, 2024

HI ILoveSmencils,

Thank you for the wonderful feedback and for being a loyal customer for years! We're so happy to have the privilege of serving merchants such as yourself. Please always feel free to reach out to us for any future needs!

April 30, 2024

Spoke to Aman in the support team. He was extremely helpful and resolved the issue in a matter of minutes. He also provided clarity of the issue and advice to avoid any future problems. Really great service.

Be Chocolat by Michel Clement
United Kingdom
About 3 years using the app
Product Customizer replied May 7, 2024

Hi Be Chocolat by Michel Clement,

Thank you for sharing your experience! We're delighted to hear that Aman from our support team was extremely helpful and resolved your issue quickly. Your praise for his service is greatly appreciated and motivates us to continue delivering excellent support. Thanks again for your feedback!