Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

January 22, 2025

SAV très bien, à résolu mon problème rapidement. :)

Empreintes Éternelles
France
3 months using the app
Product Customizer replied February 19, 2025

Nous sommes heureux que notre équipe d'assistance ait pu résoudre votre problème rapidement. :)

November 11, 2024

Once the app was set up correctly, it seems to work great.

Apex Performance Premier Racing Outfitters
United States
4 days using the app
Product Customizer replied November 19, 2024

Hi Apex Performance Premier Racing Outfitters,

Thank you for sharing your experience! We're glad to hear the app is working great for you.

We appreciate your feedback!

October 3, 2024

Powerful tool for a very reasonable price, live chat team is very helpful.

Shedlife Workwear
Australia
11 days using the app
Product Customizer replied October 7, 2024

Hi Shedlife Workwear,

Thank you for your feedback! We're glad to hear that our support team was helpful. We're here to support you every step of the way.

Thanks for choosing ...

October 19, 2024

best experience sir helped me very politely and very calmly and he also gave me solution regarding other things.

Crazystore
United States
About 1 hour using the app
Product Customizer replied October 21, 2024

Hi Crazystore,

Thank you for your review! We're pleased to hear that our team provided you with a polite and calm experience, offering solutions to your issues. We always aim ...

October 16, 2013

Excellent tool - simplifies the entire process of variables and custom elements. Quick install and solid instruction and documentation.

cherryBLOX
United States
Almost 9 years using the app
March 20, 2022

Not exactly what i want, but it works for now. Not the quickest support, but they will make sure they attend to you. thanks guys.

IF & Co.
United States
Over 8 years using the app
Product Customizer replied March 22, 2022

Hello to our friends at IF & Co.

Thanks for sharing your review with us and the community. We are glad our support team could assist you! We love having you as a customer and ...

Edited February 14, 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited ...

Cubiczirconia
United States
Almost 8 years using the app
Edited December 16, 2022

I have used this app for years, but the recent update has created issues without any warning. Hoping that in the new year they can resolve the flickering at checkout as it has an impact on user's trust at a crucial moment

Lucy Coggle
United Kingdom
Almost 7 years using the app
Product Customizer replied December 6, 2019

Hello friends from Lucy Coggle!

Your store is awesome! Glad our app has supercharged your store conversion! We feel think our app is great too :-) Also, we're proud of our ...

March 8, 2024

Customer support was great. Walked me through exactly what needed to be done and should have my app error fixed!

Shevaughn was very helpful.

Thank you

Next Level Sports
United States
Over 6 years using the app
Product Customizer replied March 11, 2024

Hi Next Level Sports,

Thanks for the nice review! Shevaughn is an excellent team member and we're thrilled that you had a great experience with our support team. Please ...

May 22, 2024

サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。
しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。

田丸印房
Japan
Over 4 years using the app
Product Customizer replied May 24, 2024

こんにちは 田丸印房、

ご意見ありがとうございます!サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。

引き続きご愛顧のほど、よろしくお願い申し上げます ...