Reviews (1,797)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

December 28, 2015

We've been using this app for about a year now and you can see it in action here:

www.snakebiteco.com

Recently we reached out and asked for some additional customization help and the Product Customizer team was quick to respond, understood exactly what we were trying to accomplish, and made the adjustments for us free of charge.

Don't hesitate to go with Product Customizer if you need more product variable options - it's hands down the best with fantastic support!

Snake Bite Co
United States
11 months using the app
October 17, 2019

Love the customer Service :) they're super fast and helpful. Installation can be a pain.. But just reach out to them and they'll help you within 24hrs

CouplesPicks
Netherlands
11 months using the app
Product Customizer replied October 17, 2019

Hello friends from CouplesPicks!

Super cool of you to leave us this top-notch rating on the Shopify app store! So glad our app has been effective for you and that you're willing to
share :-) We love what we do and hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

May 16, 2023

The app options are extremely helpful to us and were a necessity to our business model and the support was really quick and responsive as well as helped us solve our issue in less than 10 mins! Will recommend them over and over!

Legendary Layers 3D Prints
United States
11 months using the app
Product Customizer replied May 17, 2023

Hello to our friends at Legendary Layers 3D Prints

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

October 31, 2018

Just switched over from another product options app and have been pleased with this app so far. Functions well.

Elite Athletic Gear
United States
10 months using the app
September 5, 2022

On my initial setup, I quickly found out that I needed help. I started a chat session with Shevaughn and explained what I was trying to accomplish with the Customizer app. We worked through different scenarios together, and he wrote custom code for me. It tested perfectly! This App is truly a great product and has even better customer service. What a great choice!

Gavin Wood and Laser
United States
10 months using the app
Product Customizer replied September 6, 2022

Hello to our friends at Gavin Wood and Laser

Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team

May 15, 2014

The app is extremely easy to use, and works very well! We were able to make all of the customizations needed for our site using it. Also customer service was quick and friendly which is always 50,000,000 points of awesome

Thank you guys, and keep up the good work.

RockingFramesandThangs
United States
10 months using the app
May 5, 2021

Good app and good customer service I would recommend 100% very easy to use simple and if you need help customer service is there ASAP

WEARVA
United States
10 months using the app
Product Customizer replied May 7, 2021

Hello to our friends from WEARVA

Thank you for leaving us this great review! We wish you and your store great success! :-)

-Melissa & the Product Customizer Support Team

February 8, 2014

This is the only app for me! Very helpful when you have multiple sizes, colors, or customizable items like my store (orchardstreetgifts.com). Also - if you have multiple items in your inventory with the same features you can save a set and reuse the same set up for multiple items. Saving time and frustration! Highly recommended!!

OrchardStreetGifts.com
United States
10 months using the app
April 22, 2014

Well worth the $4 / month. We were able to drastically reduce the number of products listed by being able to offer color and personalization choices all in one product. www.ms-promotions.com

M&S Promotions
United States
10 months using the app
March 18, 2022

I like how easy it is to incorporate into my Shopify account. I had a question and was given an answer within minutes and they fixed the issue. I love this app!

Lovindem Designs
United States
10 months using the app
Product Customizer replied March 22, 2022

Hello to our friends at Lovindem Designs

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it has helped your business and your team. We are glad our support team could assist you! We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team