Reviews (1,786)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

September 7, 2022

I've only just installed this app and its pretty darn cool. I love all the additional options that you can get on your product page, some that I hadn't even though of having but actually make a lot of sense to have them. ALSO a shoutout to Aman who was amazing when I had a million questions thrown his way. Not only did he send links to everything I needed, he also gave some advice on my page which I appreciated.

designsbynatnat
United Kingdom
7 months using the app
Product Customizer replied September 8, 2022

Hello to our friends at designsbynatnat

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Cheers,
Pushpesh & the Product Customizer Support Team

January 10, 2023

Probably the best customer service I have experienced. Should out to Shevaughn. We are still adding all of the features to our site but so far this is the most user friendly product customizer. 5 Stars!

Cedar Promo
United States
7 months using the app
Product Customizer replied January 11, 2023

Hello to our friends at Cedar Promo

Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

April 8, 2019

It works just like you expected. I was having a minor trouble and the dev helped fixing it for me in. What else you could ask for? Thank you very much for your support.

FootballWear
United Kingdom
7 months using the app
Product Customizer replied April 8, 2019

Hello friends from FootballWear! Very cool of you to leave this review. I see that our guy Daniel helped you out. Glad this made the difference for you! From the whole Product Customizer team, we appreciate your business and your rating here. Happy selling!

Edited February 27, 2019

Product Options and Customizer App has had great support, and quick to answer my question! My email support was quick and to the point. The glitch that I was experiencing was taken care of within hours. I am new at this app, so support has been important for me to move forward on my store.

She Sewing Tables
United States
7 months using the app
March 23, 2018

This app is exactly what I was looking for to add customized options to my bridesmaid and future mrs mugs! Thank you!!

Giftablegoodies
Canada
7 months using the app
April 20, 2023

App was a little hard to get up and running, but I contacted support and they set it up for me. Have gotten an order since then and the app seems to be working!

BFF Rings
Canada
7 months using the app
Product Customizer replied April 21, 2023

Hello to our friends at BFF Rings

Thank you for the fantastic review. We're delighted you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

September 17, 2015

This app has made customizing products in our store a breeze! More options means happier customers. The support was very responsive and was able to help us tailor the product to our needs.

Southern State Of Mind
United States
7 months using the app
February 23, 2022

This is one of the Best apps you can use for your store customization , the customer support is Great , Sheniel helped me with an issue I had with the wizard set up and updated my store really quick with little wait time , I really recommend this app for any of your stores , Very pleased with how professional these people are!!!

Yes We Cake Orlando
United States
7 months using the app
Product Customizer replied February 24, 2022

Hello to our friends at Yes We Cake Orlando

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted Sheniel was able to assist you. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

December 6, 2019

Super easy to use, integrated with my website within 5 minutes, and the customer support team was able to help me really quickly customize the look and feel of their product within my product page. 10 stars!

Shop Cityhome
United States
7 months using the app
Product Customizer replied December 6, 2019

Hello friends from Shop Cityhome!

So awesome you went the distance to leave us this GREAT review. Thanks for the kudos for our support team -- they work hard for our customers! Also glad you found our app easy to use -- we have a good solutions for stores who customize products, and we hope yours is a huge win online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 23, 2017

We're just starting up our Shopify website and have had trouble figuring all of the things out and have had a incompatibility issue with the theme we purchased. Ryan Frizzell at Product Customizer has been working a lot to help us get things working including working on our theme code that has some issue with the app, he is saving us many hours of work. The support for this app is very good.

Furnlander
United States
7 months using the app