Reviews (1,796)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.

May 22, 2024

Have been using this app for many years with great success. If I've ever had a problem or any questions, the support team is very quick and helpful to solve any concerns.

Fortune Auto
United States
Over 8 years using the app
Product Customizer replied May 24, 2024

Hi Fortune Auto,

Thank you for your feedback! We're thrilled to hear that you've had great success using our app for many years. It's wonderful to know that our support team has been quick and helpful in resolving any concerns you've had. You satisfaction is out priority.

Thanks for being a valued user!

Edited March 13, 2024

Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.

PraiseBanners
United States
Over 3 years using the app
Product Customizer replied March 8, 2024

Hi PraiseBanners,

We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!

May 17, 2024

Product has been great for our needs so far and any issues we have had have been immedialty addressed and corrected. Great app!

AK Athletic Equipment
United States
Almost 10 years using the app
Product Customizer replied May 21, 2024

Hi AK Athletic Equipment,

Thank you for your review! We're glad to hear that our product has been great for your needs. We appreciate your support and are happy you're enjoying the app.

February 5, 2024

It's great when it works :), but it is sensitive to any little change you may make. That said the support is excellent so all-in-all worth using this app. I've been using them for 3+ years and will continue

Bloss
United Kingdom
Almost 5 years using the app
Product Customizer replied February 7, 2024

Hi there Bloss,

Thanks for leaving this review! We want to make the experience as easy as possible for you and we are happy you have been with us for this long and that you do reach out when you need assistance. Please never hesitate if you make any changes, to reach out to us.

The Support Team

April 12, 2024

I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.

Cotton Press Co.
United States
10 months using the app
Product Customizer replied April 15, 2024

Hi Cotton Press Co.

Thank you so much for the wonderful feedback! We are very serious about the quality of our customer service, so this is very gratifying to read. Please do not hesitate to reach out to us for any future needs!

Edited September 13, 2024

Very prompt support and help from the team
Best part is they have a free version for 1 product, and they have wonderful service even after using the app for a while!

Star Maps UAE
United Arab Emirates
3 months using the app
Product Customizer replied June 26, 2024

Hi Star Maps UAE,

Thank you for your feedback! We're glad our team member Deep was able to assist you quickly. It's great that you find the free version useful for starting out. Providing excellent customer service is important to us.

Thank you for choosing us!

April 8, 2024

We have been using Product Customizer for more years than I can remember. It has worked great and if we ever have a question or a problem they are quick to respond and help. I would recommend you give them a try!

ILoveSmencils
United States
About 6 years using the app
Product Customizer replied April 10, 2024

HI ILoveSmencils,

Thank you for the wonderful feedback and for being a loyal customer for years! We're so happy to have the privilege of serving merchants such as yourself. Please always feel free to reach out to us for any future needs!

April 10, 2024

Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.

MADRE
United States
Almost 6 years using the app
Product Customizer replied April 15, 2024

Hi MADRE,

Thanks for the 5 star review! It's wonderful to receive such great feedback about the quality of our support team. We are always here to help!

Edited July 4, 2024

This app is great, Thank God That I found this app, it has great options , excellent for those who are looking for adding amazing options to their products .

Giftbox Luxuria
United States
8 days using the app
Product Customizer replied July 2, 2024

Hi Giftbox Luxuria,

Thank you for your review! We're thrilled to hear that you find the app great and that it has provided you with the options you were looking for. It's wonderful to know that it has made your store look premium and added the features you needed.

Thank you for choosing our app!

April 4, 2024

I've tried quite a few of customizer apps over the years and this is my favorite to date based on options and price. Set up is quick and easy and the customer services is great as well.

Orange Valentine
United States
Almost 2 years using the app
Product Customizer replied April 8, 2024

Hi Orange Valentine,

Thanks for taking the time to leave us this wonderful review! We are thrilled that you are having such a great experience with our application and the support team behind it. We're always here to assist!