Reviews (1,786)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 11, 2021

I purchased this app to help me put options for my customers so they can purchase certain things from my website. Let’s say this app not only does that but their customer service is brilliant. Helped me with something I couldn’t figure out. Thank you.

Smells Incredible
United Kingdom
7 months using the app
Product Customizer replied May 11, 2021

Hello to our friends from Smells Incredible

Thanks for giving a shoutout to our app! Glad it's working well for you :) I will relay your kudos to our support team. We hope Smells Incredible is mega-successful in the coming months and years!

-Melissa & the Product Customizer Support Team

November 1, 2013

This app is amazing, it allows me to have people upload a picture for their custom cases and lets me adds many options at once which is an amazing time saver.

Only suggestion I have is to be able to apply a saved customization set to all products at one time.

But besides that this app is wonderful and I am glad I have it installed on our store.

Thanks!

Automotive Cases
United States
7 months using the app
November 3, 2023

Super App! Der Kundenservice ist sehr nett und arbeitet gut und schnell!

DNellyDesign
Germany
7 months using the app
Product Customizer replied November 6, 2023

Hello DNellyDesign,

Vielen Dank, dass Sie diese großartige Bewertung hinterlassen haben. Es ist immer schön zu hören, dass wir Ihnen schnell bei der Einrichtung Ihrer App helfen konnten! Wir sind hier, um zu helfen.

The Product Options & Customizer Support Team

September 10, 2020

I want to manage several websites. All of my customized websites have installed this APP. Generally speaking, it is very good, especially their technicians are very good at handling problems. I have a website theme because it can’t display customized attributes. After reacting to them, I quickly dealt with it, and then the style couldn’t be aligned. I also tried to ask them to help. I didn’t expect them to adjust it for me.

USHOWSTORE.COM
United States
7 months using the app
Product Customizer replied September 15, 2020

Hello to our friends from USHOWSTORE.COM

A huge thank you for leaving us this incredible review, we appreciate you taking the time to do so! We wish your store all the best online :-) We are glad we could help!

-Melissa & The Product Options & Customizer Team

September 1, 2020

This APP is very good, the settings are not complicated, and other settings are more convenient. One very good thing is that their customer service response speed is the fastest in all my installed apps. It seems that their company has a comment. I also used it. The same customer service responded quickly.

eusstore.com
China
7 months using the app
Product Customizer replied September 3, 2020

Hello to our friends from eusstore.com

We greatly appreciate you leaving this wonderful review here! Thanks for the kudos on our customer service, we are glad we could help! We wish your store major success online! :-)

Melissa & The Product Options & Customizer Team

Edited April 7, 2023

awesome app, it easily solves a function that shopify hasn't implemented. The assistance service is very fast. Recommended

After every theme update, they give immediate assistance, even at night

Liula.it
Italy
7 months using the app
Product Customizer replied September 20, 2022

Hello to our friends at Liula.it

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We appreciate the recommendation!

Tanu & The Product Customizer Support Team

December 28, 2020

Great app, love the integration with PageFly. The support team goes above & beyond to help you customize the form(s) to match your theme. Thank you all for the help, now go download this app! PS, this is a real review not some computer generated response. How can you be sure? Nipples. No one in their right mind would write that.

The Indy Connection
United States
7 months using the app
Product Customizer replied December 29, 2020

Hello to our friends from The Indy Connection

We appreciate this awesome review! We are glad we could help, we will relay your kudos to our support team ;-)

-Melissa & The Product Options & Customizer Team

Edited October 16, 2019

Nice App, use it for my t-shirt website and love it. I can say I even don't think about custom fields later, hopefully, they will increase sales as well.

FAMILYMILY
United States
7 months using the app
Product Customizer replied October 16, 2019

Hello friends from FAMILYMILY-

Thanks for this great review for our app. We appreciate you taking the time to provide your feedback. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

December 10, 2021

had an issue getting the customization on my site and within 2 minutes someone had it fixed. Great service

Norton Woodworks
United States
7 months using the app
Product Customizer replied December 13, 2021

Hello to our friends from Norton Woodworks

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

July 26, 2022

This app is very helpful for custom products in my store. Aman, in customer service, helped me troubleshoot issues with set-up! He was very professional and prompt. Amazing customer service

Your Pet Nation
Canada
7 months using the app
Product Customizer replied July 29, 2022

Hello to our friends at Your Pet Nation

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team