Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

August 3, 2022

Needed some customer support to make it work correctly, but he was very helpful and it now works as it should! Thanks!

JamieLeAnn
United States
3 months using the app
Product Customizer replied August 4, 2022

Hello to our friends at JamieLeAnn

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team

May 27, 2022

3 choices? That is what Shopify gives you. Unlimited choices is what this app gives! Needed help from the developers but they were very quick and helpful in getting going

Easy Daysies
Canada
3 months using the app
Product Customizer replied May 30, 2022

Hello to our friends at Easy Daysies

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

December 21, 2016

The app is very efficient for what I do. It is fast and easily accessible.
The staff support is great also, assisting me in my needs and ensuring that the product worked well for me.

Cartoon Candy Caricatures
United Kingdom
3 months using the app
June 12, 2017

We have been using this app (live) for about eight weeks now and it has been worth every penny. Our store provides mostly custom products and having flexible / multiple options for a product are critical. Shopstorm's is by far the cleanest and fully functional of all the available apps, and I did indeed go through them all. What most of that money has paid for is the just excellent support. Sure there are a couple of bugs with the app but these developers are pushing the envelope of what basic functionality the base shopify platform is offering, so it's to be expected and all apps have their quirks. Where Shopstorm shines is how fast they will fix a problem for you and reply to your inquiries. I hope they continue to get large support from the community and can continue to improve upon this great app. If the look of the customization in the shopping cart could be cleaned up and a couple of other small issues worked out it would be a perfect app. Use this app and we can get them there!

Smpeyton
United States
3 months using the app
December 8, 2019

The team responded to my inquiry really quickly! This is a pretty good application for people who don't code like myself!

Aziana Business
Canada
3 months using the app
Product Customizer replied December 9, 2019

Hello friends from Aziana Business!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and we're thrilled that the application is working for you! We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited August 6, 2020

Thank you, Thank you, Thank you!!!!!
I came over from Bold options (what a disaster) everything I wanted that Bold Options failed to deliver is included with this app!!!!
Pros:
- easy install
- Implemented all options in 15 minutes without training
- support available, even 5.58am
- Works on FLEX theme by OOTSB
Cons:
- Logic option not available in Base package, for now I have to do without

Grow Book™
United States
3 months using the app
Product Customizer replied August 6, 2020

Hello to our friends from Grow Book™,

Thanks SOOOO much for leaving this FANTASTIC review!! We sincerely appreciate your support :-) Please don't hesitate to contact us if you have more queries, we are always here to help. We wish Grow Book™ great success online! :-)

Melissa & The Product Options & Customizer Team

Edited November 30, 2020

I would force everyone to use this app if i could!! AMAZING! Yes, i did have a major problem.. My old theme wouldnt accept the app BUUUUT the rep talked with me for almost an hour while he attempted to do everything possible in the coding world for just me! He was so helpful!! before him-after a few emails i got frustrated and left my number AND I GOT A CALL !! I changed my theme just to support the app because of how helpful the rep was. He even made sure everything would work perfect on my new theme. HIGHLY RECOMMEND !!! Runs super smooth and great price you can't beat. if i didnt love the app so much i would not have changed my theme just for it lol THANKS AGAIN TAKEEN FROM PRODUCT OPTIONS AND CUSTOMIZER TEAM

TrippVisual Design
United States
3 months using the app
Product Customizer replied December 1, 2020

Hello to our friends from TrippVisual Design

We really appreciate you taking the time to share your feedback and being so open with us! We will definitely let Takeen know that his assistance was greatly appreciated! :-) We wish your store major success online!

-Melissa & The Product Options & Customizer Team

December 12, 2019

It is very useful and compatible with my multiple themes. Customer service is also fast. It provided me to create multiple personalization choices in my site.

SFdizayn
Türkiye
3 months using the app
Product Customizer replied December 13, 2019

Hello friends from SFdizayn!

SO appreciate the time you took to give our app AND our customer service this great review! We hope your store is immensely successful in the Shopify space! Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

September 12, 2023

Great! Im currently using it to add customisation to my product. I encountered some problems, which was quickly solved after I wrote in my request for help. The support given is great and prompt. I highly recommend this app :)

The Little Meets
Singapore
21 days using the app
Product Customizer replied September 13, 2023

Hi There The Little Meets,

Thanks so much for your great review. We are very happy that you used our Customer Support free resources to assist you with your setup and that it was quickly resolved! We love to hear that Product Options and Customizer is helping your products stand out.

Stephanie and the Customer Support Team

July 10, 2021

I can't say enough good thing about this app. I love that I have a way to add personalization and customization to the products I sell. The customer service is unmatched. Always friendly and quick with a fix and a follow up no matter the time, especially since I work at night. I would definitely recommend this app.

SPW Design Co
United States
3 months using the app
Product Customizer replied July 12, 2021

Hello to our friends from SPW Design Co

Thank you for this great review! we are grateful for awesome customers like you! We wish you and your store great success :-)

-Melissa & the Product Customizer Support Team