Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

Edited May 31, 2019

Our business is all about customization with options for fabrics, colors, variants & sizes. After checking out several apps, we are very pleased to have chosen PO&C due to convinience and superb customer support. In our experience so far they have the most responsive team, not hesitant to answer our questions immeditately and caring enough to be investing hundreds of dollars into experience of our customers.

The issue we had was an added value option that wouldn't get removed from the cart on the mobile version without a user manually inserting a "0" value. Sean and the PO&C team were very enthusiastic about it and have invested more that our yearly subscribtion.

That tells a lot about a client satisfaction orientation of this app developer business. Very impressed with their attitude and sure that this kind of approach will be attracting great results for all - their clients and the clients of their clients ))

QUOTELETS
Ukraine
2 months using the app
Product Customizer replied July 5, 2019

​This is Sean, the Customer Success Manager with Product Customizer :)

We super-appreciate you taking the time to leave this awesome review for our team. Our dev team worked hard to fix your issue and we had a celebration moment when it was. Convenience and great support is what we do! Hope your store is massively successful!

​Sean Hyatt, Customer Success Manager, Product Options & Customizer

December 21, 2018

The support team is amazing! I can’t aay enough good things about them! The are truly great. Another app kept freezing my form I was trying to build, but I love how I can require certain info if I have a custom order before they can add it to the checkout page.

I changed my the email because I didn’t like the layout, they sent me an email and have my product pages exactly how I want them. Simple, clean, and options.

Bakery 325
United States
2 months using the app
May 9, 2015

This app is exactly what I was looking for. I run a store selling personalized gifts and I could not run it without the use of this app. It enabled me to have as many variant fields as I needed and allows to me to collect personalized information with the use of text fields. Installation is very straight forward with there step by step guide. If you have a problem with installation the staff is very helpful and experienced.

DesignAGift
United States
2 months using the app
Edited March 9, 2021

Many thanks to Sean and the team! Product Customizer has been responsible for creating our 3 best-selling custom products. After working to perfect our solution, I can proudly recommend this app and customer service. Each time we have an issue with the customizer, they handle it right away!

Taffy Town
United States
2 months using the app
Product Customizer replied February 3, 2021

Hello to our friends from Taffy Town

Thank you for leaving this review! We are glad the app is working great for you, we appreciate the recommendation

-Melissa & The Product Options & Customizer Team

August 13, 2013

Very simple to use, and crucial for my business since I offer lots of color and size options that Shopify can't handle. So glad to have this app!

Dervish
United States
2 months using the app
March 16, 2018

This app is essential to getting the functionality I needed for my shop. Installation was easy and it was very simple to figure out how to build the customization forms. I needed a little help customizing the layout of my product pages in regards to having the description go before the options showed, and support was fast and friendly in doing this task that they totally don't HAVE to do.

Hannah Caroline Couture
United States
2 months using the app
May 12, 2021

Pushpesh was amazing. He got on the call with me and got me using my app to the fullest. I would definitely recommend them for anything. He took all my frustrations away.

S&P Crafty C
United States
2 months using the app
Product Customizer replied May 13, 2021

Hello to our friends from S&P Crafty C

We are super happy we could help, thank you for leaving this fantastic review here! We will let Pushpesh know that his assistance is greatly appreciated :-)

-Melissa & the Product Customizer Support Team

July 27, 2015

Such a great experience dealing with their support team. They are prompt to email replies, and detailed in their answers. I HIGHLY recommend them. Great service.

Alban Football
United States
2 months using the app
July 13, 2015

This App changed my life! We hand make custom leather dog collars and we offer TONS of options. We have been badgering Shopify to add more customization options for years, but few people need as many fields as we do, so they were not motivated to build a workaround. Then we found Product customizer... Now we have everything we need to offer a truly customized and unique product. Initial setup was above my head but they have amazing support that helped us install the App on a SUNDAY! I cannot recommend this App enough!

Karmacollars
United States
2 months using the app
November 18, 2019

LOVE this app, it’s saved us countless hours and is so easy to use. If you have any issues at all, the staff you email and they help you instantly. Seriously couldn’t write enough about this! Check out our shop to see how it is used. Sprinkledwithpinkshop.com

Sprinkled With Pink
United States
About 2 months using the app
Product Customizer replied November 19, 2019

Hello friends from Sprinkled With Pink!

Super cool of you to leave us this top-notch rating on the Shopify app store. So glad you LOVE our app and that our support team met your needs quickly. We love what we do and hope that Sprinkled With Pink is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team