Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

February 17, 2024

Very helpful and went above and beyond.

Hampsons Homewares
Australia
Over 9 years using the app
Product Customizer replied February 20, 2024

Hi there Hampsons Homewares,

We are happy to hear that our support team went above and beyond what you expected. Thank you for leaving us this review!

The Support Team

April 2, 2024

Deep was extremely helpful and worked out a solution for me in a short space of time. Highly recommend!

Xiggle
Australia
About 14 hours using the app
Product Customizer replied April 4, 2024

Hi Xiggle,

Thank you for recognizing Deep! He is a fantastic member of our team and always provides top notch service. We are always here to assist!

January 21, 2024

Aman is great with app and product customisation support. I ended up choosing this app for my product customisation because of their exceptional customer support. Thanks!

Bambi Bags
Australia
About 1 month using the app
Product Customizer replied January 23, 2024

Hello Bambi Bags,

We appreciate you taking the time to recognize Aman's support and the value you received from him. We take pride in offering the best customer support service we can offer. Welcome to Product Options & Customizer. We are here if you need us!

The Support Team

April 18, 2024

Customer support chat is great, Aman helped me so much to have my customizations up and running!

STRENDING
Spain
7 days using the app
Product Customizer replied April 19, 2024

Hi STRENDING,

Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!

April 3, 2024

I would recommend this to anyone trying sell products with pictures or other options that need to be added. The person who helped me was amazing. I appreciate him so much. He took so much stress off me. He deserves the biggest raise. Thank you thank you thank you.

RLS Creations
United States
About 2 hours using the app
Product Customizer replied April 4, 2024

Hi RLS Creations,

Thanks so much for this wonderful review. We're thrilled that you are having such a great experience with our app and the team supporting it. We always strive to provide the best service possible and are gratified to hear that we've hit the mark. Thanks again!

March 27, 2024

Needed some assistance and they got right on it. A1 service

Your Forever Oasis
United States
2 days using the app
March 22, 2024

Really helpful customer service when I had a problem.

Pawtrait Clothing
United Kingdom
3 days using the app
Product Customizer replied March 25, 2024

Hi Pawtrait Clothing,

Thanks for the positive feedback about our customer service. Please do not hesitate to reach out for any future assistance!

March 3, 2024

The app is great, and I actually encountered a few issues and the team helped me right away. they even stayed with me in the chat for hours until all my issues are solved, and made some unique adjustments just for me without charging me a penny.

The guy who helped me called "Deepanjoy", if you have him on chat, you are in a great hands.

Shape by kate
United States
About 6 hours using the app
Product Customizer replied March 5, 2024

Hi Shape by kate,

Thank you for leaving this review. Deepanjoy is an absolute rockstar on our team! Please do not hesitate to reach out to us for any future needs!

April 4, 2024

I am a day one user, and I will say their customer service is OUTSTANDING! They responded promptly (I think it took 2 minutes max), and they immediately started helping with my store.

Thanks again!

Fitzwater Leather
United States
About 3 hours using the app
Product Customizer replied April 8, 2024

Hi Fitzwater Leather,

Thanks so much for the kind words! We have an outstanding customer support team who always go above and beyond for our merchants. Cheers and happy selling!

February 26, 2024

Easy-to-use product and very competent support!

Naylha
France
About 2 months using the app
Product Customizer replied February 28, 2024

Hello Naylha,

We appreciate your review of our app and support. We are here to help anytime you need us!

The Support Team