Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 9, 2023

Customer service for this app is incredible. I needed a couple things moved around on my site, and customer service fixed it within 5 mins. I love how to customization also fits my theme. A lot of other apps completely tweaked the entire product page so it did not fit the theme

Linkbeforeyousink
United States
11 days using the app
Product Customizer replied May 10, 2023

Hello to our friends at Linkbeforeyousink

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

November 1, 2022

Very good app. very good and very nice support. Many Thanks.
Very good app. very good and very nice support. Many Thanks.

PFOTE4
Germany
11 days using the app
Product Customizer replied November 1, 2022

Hello to our friends at PFOTE4

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

September 9, 2013

This app is essential for anyone looking to offer custom products. Very easy to follow instructions, and it's extremely user friendly.
Keep it up BoxKite! Great job

Band-Brand
Canada
About 8 hours using the app
March 24, 2023

This app is super awesome so far, I am excited to see what it can do in the future. Only using the free plan for right now but am very impressed.

UpwardPro
United States
11 days using the app
Product Customizer replied March 27, 2023

Hello to our friends at UpwardPro

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 15, 2024

Great customer service

BigLeagueLocker
United States
About 3 hours using the app
Product Customizer replied May 21, 2024

Hi BigLeagueLocker,

Thank you for your review! We're pleased to hear that you're happy with our customer service. Your satisfaction is our top priority.

April 11, 2024

The customer service is very good

Veltrah
Canada
1 day using the app
Product Customizer replied April 15, 2024

Hi Veltrah,

Thanks for recognizing the efforts of our customer service team. We are very focused on providing the best experience possible to our merchants, so this is very nice to read. Thanks again!

January 25, 2020

This app is working exactly the way we need it to! Customer service is excellent-they had us up and going with this app right away!

Artful Life Designs
United States
10 days using the app
Product Customizer replied January 27, 2020

Hello friends from Artful Life Designs!

SO appreciate the time you took to give this great review! We are pretty proud of both our app and our great customer service! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

December 6, 2023

New to the app, very happy with the options provided and most of all the customer service. Both Nicoz and Shev were able to guide me step by step to install new features to my website and made a huge task feel quick, simple and easy to learn. Very excited to progress further and see what new features I can use. Thanks

Dilmeet Kaur
United Kingdom
9 days using the app
Product Customizer replied December 8, 2023

Hi Dilmeet Kaur,

This is a great review and we appreciate you leaving it for us! We love to hear that you are happy with the options and the customer support team. It is great that both Shev and Nicoz were able to give you the direction you needed to get your features on your website. Thanks for using Product Options & Customizer.

The Support Team

February 1, 2019

Jim!Jim!Jim! Thank you buddy!
With my shop-completely personalised gifts ... I was thinking which app will give me the easiest way and the fastest at the same time to personalize all my products... I have been installing like 20 apps ,free trials...and deleting them after 20 minutes. This app is by far the simplest to install- I didnt put any codes anywhere... just add it to my shop...and start customizing.
Thank you guys! Lets see how well will perform now.. :)

The Gift City®
Bulgaria
9 days using the app
November 10, 2022

Excellent customer service and the app works very well! The drop down menus are very helpful. Very pleased with this service.

AWARDSandMORE.us
United States
9 days using the app
Product Customizer replied November 11, 2022

Hello to our friends at AWARDSandMORE.us

We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team