Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 27, 2020

Wonderful app and great customer support! Help us very quickly to solve our problems. Thank you very much!

Japanny - Best Japanese Knife
Japan
9 days using the app
Product Customizer replied May 28, 2020

Hello friends from Japanny - Best Japanese Knife!

So great for you to leave us this great rating on the Shopify app store! We're glad you find our app wonderful and that you're willing to share! We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited July 25, 2022

This app helped me do what I need to let my customers easily personalize their purchases! Super excited to improve our site!! What was even better was support made it extremely easy! Just told them what I needed and they took care of it! Answered all my questions with professionalism and courtesy - and I had a few of them!! They eased a very stressful situation for me!!! Excited to continue improving my site with this app! - They have once again exceeded my expectations!!!

Spreading Smiles Events
United States
9 days using the app
Product Customizer replied July 18, 2022

Hello to our friends at Spreading Smiles Events

Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

March 22, 2024

Really helpful customer service when I had a problem.

Pawtrait Clothing
United Kingdom
3 days using the app
Product Customizer replied March 25, 2024

Hi Pawtrait Clothing,

Thanks for the positive feedback about our customer service. Please do not hesitate to reach out for any future assistance!

October 5, 2023

We've just started using the Product Options & Customizer app, but so far it has done everything we've needed!

As an added bonus, the support team has been very responsive and has helped our non-techie team get things up and running smoohtly.

Crafted Tales
United Kingdom
8 days using the app
Product Customizer replied October 9, 2023

Hi there Crafted Tales,

Thanks for taking the time to leave us this 5-star review! We appreciate that you acknowledged not only the application, but the responsiveness of the support team as well. We strive to provide the best support resources possible. Reach out anytime you need us!

The Product Options & Customizer support team

April 3, 2024

Great help and support!

Dogzoo
Netherlands
2 days using the app
Product Customizer replied April 4, 2024

Hi Dogzoo,

Thanks for the kind words! Cheers and happy selling!

August 15, 2018

VERY helpful...delighted that I don't have to press a save button every time I add an option. Love the way it looks online as well. Thank you!!!!

Inktandco
Canada
8 days using the app
April 3, 2023

Very helpful customer service, i got helped by Aman. He did exactly what we asked for, with patience :)

Calcaño Cosmetics
Netherlands
8 days using the app
Product Customizer replied April 3, 2023

Hello to our friends at Calcaño Cosmetics

Thank you for the glowing review. We're thrilled to learn that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

April 22, 2021

I used the app to help me
Customize the items in my store. It added just what I needed to help my customers navigate.

Kelly's Amazing Kreations
United States
8 days using the app
Product Customizer replied April 26, 2021

Hello to our friends from Kelly's Amazing Kreations

Thank you for leaving us this 5 star review! We appreciate it and we are happy the app has been so helpful :-) We wish you and your store great success!

-Melissa & the Product Customizer Support Team

March 3, 2022

A great app for smart options - Recommended. We are able to offer all the customization options we need.

Props To You - Photo Booth Props
United States
8 days using the app
Product Customizer replied March 4, 2022

Hello to our friends from Props To You - Photo Booth Props

Thank you for the amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

December 19, 2019

Try some app, so I think this app so Good.
Moreover, the support of the app is very enthusiastic and fast.

Peruccia
United States
8 days using the app
Product Customizer replied December 20, 2019

Hello friends from Peruccia!
Thanks SO MUCH for taking the time to give us this 5-star rating. So glad you like our app and also think our support was enthusiastic and fast! We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team