Reviews (1,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.
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It seemed to work for a while but every time a customer would go to the page it sometimes wouldn't even show up. Would be a blank section that didn't look good. I deleted the app but still got charged. Might work for others but not for me.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Just starting out, but so far so good. Very helpful with set up and support.
Hi Chester & Co.,
Thanks for sharing your experience! We're thrilled to hear that things are off to a good start for you. It's great to know that our support team was helpful during the setup process. Thanks again!
Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice
Hello Summer Set Lashes,
We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.
From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing.
We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be.
Stephanie and the Customer Support Team
This app is easy to use and provides a lot of functionality. The support was fast and friendly as well. Definitely recommend!
Hello to our friends from Sara Gabriel B2B,
Thanks a lot for leaving this GREAT review! We really appreciate it! Thanks as well for the kudos on our customer service! We wish your store all the best online!
Melissa & The Product Options & Customizer Team
Doesn't work good and the support takes 4/5 days
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
awesome support
Hello Joozoori,
Thanks for the 5-star review! We appreciate your business!
The Support Team
I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate.
The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact opposite. The UI is clunky and unintuitive, making it hard to find what I am looking for and perform basic tasks.
Additionally, the app is not user-friendly at all. It requires a lot of clicks to perform even the simplest of tasks and the navigation is confusing. The UX is not up to par with other apps in the market and is in dire need of a revamp.
I was excited to try out your app, but my experience so far has been a huge letdown. I hope you take my feedback into consideration and work towards improving the app to make it more user-friendly and intuitive.
Hello to our friends at Ella Tee
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review within 14 minutes without ever contacting support for help. Is there something specific that you did not like or need help with?
With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at support@productcustomizer.com and I will personally take care of your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
App is great to use, the teams are very responsive and helpful. I spoke with several support person over a period of a few days, all are very helpful with improving our listing.
Hello to our friends from Freshideasstarthere
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Product Customizer Support Team
Helped me create custom fields without any issues, support replies fast also.
Hi Hines+Young,
Thanks for the 5 star review! We're thrilled you had an easy experience utilizing the app and received speedy support from the team behind it. Cheers and happy selling!
I use this app for my custom pressed flower frames, where customers have to upload their photos in order for me to make it for them with their photo. It costs the same amount $ as having a third party form website and it makes my life so much easier. Their staff is great and quickly solves all of my problems. No complaints.
Hello to our friends from Mini Petal Prints
Thank you for your glowing review. We're delighted to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We wish you and your store great success!
Tanu & The Product Customizer Support Team