Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.

October 17, 2024

nachdem ich es selber nicht ganz hinbekommen habe, hat mir der Support wunderbar und schnell weitergeholfen, jetzt funtkioniert alles bestens...

FC Wacker Innsbruck Fan Shop
Austria
1 day using the app
Product Customizer replied October 21, 2024

Hallo FC Wacker Innsbruck Fan Shop,

Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass unser Support Ihnen schnell und effizient weiterhelfen konnte.

March 25, 2024

I would recommend Product Options & Customizer for all who use Shopify and need to put into place special options. I was so lost as to how to go about this, and I was in a chat with a representative. This representative fixed my issues with ease, quickly, and was super respectful. I was able to customize my Boutique to suit my needs as well as my clients. Am a customer for life!

Keep Pressin On Nails
United States
5 months using the app
Product Customizer replied March 27, 2024

Hi Keep Pressin On Nails,

Thank you so much for the outstanding feedback! We're so thrilled that you had such a great experience with our app and the support team behind it. Please always feel free to reach out to us for any future assistance!

January 8, 2024

Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.

Sketch.Stitch.Love Ltd
United Kingdom
Over 3 years using the app
Product Customizer replied January 10, 2024

Hi there Sketch.Stitch.Love Ltd.,

We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything.

The Support Team

January 8, 2024

Ive tried several apps for weeks and always stumbled with issues, this one has been the best so far, definitely sticking with it and they have the quickest customer support! Deepanjoy helped me witha minor issue within minutes and my store is ready to launch!!!

Proud Promo Merch
United States
7 months using the app
Product Customizer replied January 10, 2024

Greetings Proud Promo Merch,

Thank you for leaving us this great review. We are so happy that not only was Deepanjoy able to give you the customer support you needed, but that the app is one that you can benefit from. Please do not hesitate to reach out to us with any support you need. We are here to help!

The Support Team

June 17, 2024

Simple to use and at a decent price. Customer service is good too.

Isla & Boe
United Kingdom
6 months using the app
Product Customizer replied June 19, 2024

Hi Isla & Boe,

Thank you for your feedback! We're glad you find the app easy to use and reasonably priced. Customer service is key for us, and we’re pleased it has met your expectations.

We appreciate your support!

May 15, 2024

Great customer service, app does as intended. Tons of options and very customizable, also easy to use.

BadgeSmith
United States
Over 4 years using the app
Product Customizer replied May 21, 2024

Hi BadgeSmith,

Thank you for your wonderful feedback! We're glad to hear that you're happy with our customer service and that you find the app to be easy to use and highly customizable. Your satisfaction is very important to us.

June 10, 2024

The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!

Forrest Fit
United States
6 months using the app
Product Customizer replied June 19, 2024

Hi Forrest Fit,

Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.

Thanks for sharing your experience!

Edited September 13, 2024

Customer support chat is great, Aman helped me so much to have my customizations up and running!

9/12/24

The page app disappeared in my shopify store, although the app is installed (I´m on the Premium plan).

I can´t reach any client support via email. All of my customized products have their prices changed so now they cost thousands of euro.

Please I need help asap

9/13/24 Shevaughn helpd me out finding out the source of the issue, everything is running smoothly. Thanks so much.

STRENDING
Spain
5 months using the app
Product Customizer replied April 19, 2024

Hi STRENDING,

Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!

January 22, 2024

Great app with the needed options and easy to use. Great Customer support the few times needed

Twisted ShifterZ
United States
Over 7 years using the app
Product Customizer replied January 24, 2024

Greetings Twisted ShifterZ,

Thank you for writing this review of Product Options & Customizer and our support services. We are here to help anytime you need it to get your business up and running the way you want it to be.

The Support Team

March 26, 2024

Deep helped me resolve an issue I was having with my site right away! Highly recommend

shopivyjewel
United States
Almost 2 years using the app
Product Customizer replied March 27, 2024

Hi shopivyjewel,

Thanks for taking the time to leave us this nice review! Deep is an outstanding contributor on our team and always goes above and beyond to help our merchants. Please never hesitate to reach out to us for any future needs!