Reviews (1,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.
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The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry,
Sean here, the Customer Success Manager with Product Customizer.
I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future.
That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete.
Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap.
Thanks again for your understanding. I feel terrible that we left you hanging.
Stay tuned for another email from us in a few hours if you would...
Sean H
This app is working exactly the way we need it to! Customer service is excellent-they had us up and going with this app right away!
Hello friends from Artful Life Designs!
SO appreciate the time you took to give this great review! We are pretty proud of both our app and our great customer service! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Not sure if the 5 star reviews are paid, but the app is buggy and we cant tell which orders have selected flavours. And that affected our operation in terms of packing. We contacted the support but the response is slow and kept saying will check with development.
But no news so far. For an app at this price we expected better supported and quality.I have to keep chasing for a response when the team should have gotten back on their own.
Hello to our friends at NestBloom
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.
This seems to be a very peculiar issue with the custom theme you are on where the item customizations/app data are not being carried over to the cart. If you are open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Aman fixed everything very quickly and now my website looks perfect thanks again!
Hello Hazy Daisy Vintage Pieces,
We are so happy that you reached out when you needed us and that Deep was able to assist you! That is what we strive for with our support team and we want it to be an easy process. Let us know if you need anything!
The Support Team
I đin't see PRICE in "Creat new option" on this app , please help me to clear it thank you so much
Howdy! Sean here with Product Customizer. Thanks for the positive review, and for this note! I see we did email you already with this info. Hope that got you what you needed - if not, please email us at support@productcustomizer.com and we are always here to help!
Much appreciated and we hope Soldierconner store is super successful online! :)
Sean & The Product Customizer Support Team
New to the app, very happy with the options provided and most of all the customer service. Both Nicoz and Shev were able to guide me step by step to install new features to my website and made a huge task feel quick, simple and easy to learn. Very excited to progress further and see what new features I can use. Thanks
Hi Dilmeet Kaur,
This is a great review and we appreciate you leaving it for us! We love to hear that you are happy with the options and the customer support team. It is great that both Shev and Nicoz were able to give you the direction you needed to get your features on your website. Thanks for using Product Options & Customizer.
The Support Team
Jim!Jim!Jim! Thank you buddy!
With my shop-completely personalised gifts ... I was thinking which app will give me the easiest way and the fastest at the same time to personalize all my products... I have been installing like 20 apps ,free trials...and deleting them after 20 minutes. This app is by far the simplest to install- I didnt put any codes anywhere... just add it to my shop...and start customizing.
Thank you guys! Lets see how well will perform now.. :)
Excellent customer service and the app works very well! The drop down menus are very helpful. Very pleased with this service.
Hello to our friends at AWARDSandMORE.us
We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Wonderful app and great customer support! Help us very quickly to solve our problems. Thank you very much!
Hello friends from Japanny - Best Japanese Knife!
So great for you to leave us this great rating on the Shopify app store! We're glad you find our app wonderful and that you're willing to share! We hope that your store is super-popular online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Such an easy product to use! I was nervous about installing and using it but it couldn't be easier. When we started doing some more advanced stuff, we needed help and ShopStorm's customer service was amazing. They took care of everything. I can't say enough about what an easy process this was. Now, we're able to gather custom data easily on each of our product sales.