Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

October 19, 2013

We found limitations in the Shopify storefront and selected Product Customizer as our solution to help us gather more information from our customers.

The application is super easy to use and has helped up bridge the information gap left by the basic Shopify storefront.

PrivacyCase - Because there is a case for privacy.
United States
3 months using the app
October 2, 2019

This is the only app that has allowed to personalize my variants the way I have always wanted. There were a couple hiccups with getting everything to work but the customer service is amazing and they always get me all fixed up. Product is amazing, customer service is even better!

Blooming Kloset
United States
3 months using the app
Product Customizer replied October 3, 2019

Hello friends from Blooming Kloset,

Thanks for this great review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

May 11, 2016

Product Customizer is exactly what I wanted. I tried two other apps before this one and neither of them were quite right. It is easy to install and I was able to choose drop down boxes and now also check boxes for product variants. Also the app will add up prices for the different product options and the customer can see it as a total which some of the apps can't do. The other thing that is awesome is the customer service. Beka has been really great in customizing the look and feel of the app, answering my dumb questions and is really fast at getting back to me. It has been a great experience all round. I can't recommend them highly enough.

Finom Catering
New Zealand
3 months using the app
April 17, 2013

This App is AWESOME! And Denis is great. Because of the large number of variants we have per product (with custom engraving), this App gives us the flexibility to setup products how we want to – no longer limited by the 100 variant cap. The flexibility is great and very easy to use. And once you create a template, you can use it on the next product with a click of a button, eliminating any need to type the variables again. I can't imagine living without this – just wish it would have come out sooner!

Texas Timber Bat Co.
United States
3 months using the app
October 26, 2016

Product Customizer is a great app! It has not only succeeded where others have failed, but their customer service is on point. Superhero Kim has truly lived up to her name! I would recommend this app to anyone trying to add customization features to any of their products. - M. Strang, Co Owner, Madame Lure Co.

Madame Lure
United States
3 months using the app
May 15, 2020

Great support needed help on installation and got a reply within the hour. Fast and knowledgeable. Would recommend,

VAPE DIRECT
United Kingdom
About 2 months using the app
Product Customizer replied May 15, 2020

Hello friends from VAPE DIRECT!

So nice of you to leave this positive review here on the Shopify app store! It helps us so much. Glad you appreciate our customer support -- hope your online store sees huge success!! Thanks for the recommendation!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

August 25, 2020

One of Worst app in this category.. product not able to synced with real time.. every time i have to contact to customer support.. what the hell is this also they charge 19$ for nothing..

Newyorkcreation
United States
About 2 months using the app
Product Customizer replied August 25, 2020

Just a friendly followup here - we never heard from you on how we could help fix this. We really want to help... Could you let us know? Thanks!
-Sean

Hello to our friends from Fitness Cube!

Thanks for leaving this review, and I'm so sorry the app didn't work as expected. That is not a normal issue that our users have, so sincerest apologies.

Did you know that our app includes 100% Free and Unlimited support? We would have fixed that for you right away if we had known about this issue. With our app, changes to products or product options DO UPDATE in real-time. But if they weren't on your store, we could have fixed that immediately...

Can you give us a chance to fix this for you? Happy to credit that charge back to you right away as well...

Please let me know asap - we are 100% here to help, 24/7...

Sean H & The Product Customizer Support Team

November 27, 2019

Takeen is awesome rep he always answers promptly and did 6 adjustement for us to get it working. We appreciate his effort

Frozen Stars
United States
2 months using the app
Product Customizer replied November 29, 2019

Hello friends from Frozen Stars,

Thanks for this great review for our app. We agree that Takeen is awesome - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 21, 2016

Not only is this a brilliant app, but the customer service is second to none!

Firstly, I felt a little worried about inserting the snippet correctly, but then they offered to do it for me! ("What?..and for nothing?!")

Then I was a bit ham-fisted, and fouled something up on their perfect code..(I really should leave these things well-alone!) but they very happily fixed it for me in no time at all! If all other software companies worked like this, I'd be skipping through fields of sunlit daisies all my life!!

Seriously though. It's so much better than others I could mention (and have actually tried before)..I particularly love the way you can simply create complete banks of questions or question-types and then re-deploy them on any new products you choose to advertise. This alone saves hours or bleary-eyed key-smashing angst!

Take a look at my site if you wish, I've got loads of personalisations...tricky? Not for these guys! Not for me!

I love it.

Talbot And Bourne
United Kingdom
2 months using the app
January 9, 2019

App didn't work for my theme even after me going into the code and manually entering it. I uninstalled the app and got a message as to why I did I told them what the issue was and they told me to reinstall and they would do the coding them self and give me a free month. I don't care about the month obviously I paid the price the first time I just need a product that works. I responded to the email and got automated response that basically said Hi thanks for installing we've looked at your code and looks like everything is functioning properly let us know if you need anything... I then respond is this a bot and a rep named Sean answered no this is not a bot... but the later explains to me that it was an automated message(aka a bot!!) after me explaining my frustration on the situation not being handled. The conversation went back and forth about petty details that kinda shifted blame from them to me instead of this guy looking at our conversation thread and coming up with a solution to my existing problem. Needless to say its not a big deal to some but to me this was a very bad experience when I already had uninstalled the app and moved on and they asked to make it right but I still don't have a working product a week later because I'm spending 20-30mins of my time explaining irrelevant details with Sean. I'm glad I know how to problem solve and created my options through the existing product variables that comes with shopify as a temporary fix or I would have been scrambling because Sean don't know how to do his job correctly. Hope This saves someone else the headache. My shop is dksuitcity.shop so the users know this is a real person. Hope this isn't to wordy. I tried to skip a few things that are unimportant to my point.

DKsuitcity
United States
2 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team