Reviews (1,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.
Refine
-
By rating
The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
---------------------------
Previous Reply:
This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you.
Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!
brilliant support that went above and beyond - so recommended! A brilliant and smart app upgrade to Shopify platform
Hello to our friends at Mark Davies British Artist
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening.
If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding.
-Sean H & The Product Options & Customizer Support Team
app is easy to use and customer service helped A TON! Was having an issue getting to the next steps in the setup wizard but was easily fixed and they were quick to reply
Hello Sugar Pop Fizz,
Thank you so much for the 5-star review. We are so glad that the Customer Support team was able to assist you with the setup wizard. Your store looks amazing! It is great that Product Customizer is working for you.
Stephanie and the Customer Support Team
What makes this app special than all other apps is their "Support" I had an issue and they helped me all the way through with no hesitation. Respond time was about 10-20 minutes which is impressive. Thank you Benedict!
Hello friends from TheGeniuneMoonLamp!
SO appreciate the time you took to give Benedict the kudos, and to write this review. We hope your store is immensely successful in the Shopify space! Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Sheniel was amazing! Super helpful. Fixed my concern right away and helped me learn about the app. The app is exactly what we needed for our store!
Hello to our friends from Fruit Obsession Inc.
We’re pleased that Sheniel was able to resolve all your concerns with the app. Thank you for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Semplice bella e con un super supporto tecnico
Consiglio vivamente questa app per inserire testi e dare la possibilità di far caricare le foto al cliente
Ciao ai nostri amici di Elinorlab
Grazie per la fantastica recensione. Siamo lieti di sapere che hai avuto un'esperienza positiva con la nostra app e che il nostro team di supporto è stato in grado di aiutarti. Apprezziamo davvero la tua attività e siamo molto grati per la fiducia che hai riposto in noi. Vorremmo ringraziare i fantastici clienti come te per il tuo straordinario supporto! Sei forte!
Saluti,
Pushpesh e il team di supporto per la personalizzazione del prodotto
Support simply not exists. After installation "get notified when back in stock" field disappears. "Required" field does not force to be filled out.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
------------------------------
Previous reply:
Hello and thanks for the feedback! Unfortunately you happened to install our app just before the weekend, and now on Monday when our support team is back in, we went in to fix these couple of simple issues... and you had already left this review and removed our app. ***PLEASE NOTE: Our team fixes simple issues like this every day, and each small "kink" that needs to be worked out is different for every theme in the Shopify ecosystem. So every theme has it's quirks, but WE CAN FIX THEM, and we do.
Simply give our team up to 24 business hours (standard for all Shopify apps), and we will get er' done! This user simply didn't give us that time frame to work these simply kinks out for their theme.
Great customer service from Aman! App easy to use and navigate and allows lots of different options to suit your needs
Hello to our friends from SET THE TONE LONDON
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.
Tanu & The Product Customizer Support Team
excellent customer service! Sheniel went above and beyond helping with my store . i would recommend
Hello to our friends at LopeLocks UK
Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Product Customizer Support Team