Reviews (1,796)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.
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hello i have downloaded the app , i started using it and then i wanted to delete it . but the wizard widget is still showing how can i delete it
Hello there,
I am Takeen from the PC Dev Team. We regret that you felt like you needed to remove our app and would like to speak with you more about the issue.
As for the Wizard, once it is completed to the end it will stop showing as there is 2 modes (Wizard and Worker mode). The Wizard collects data from your theme so that Worker mode can configure, display and power your customization options just right!
Alternatively, the gear icon in the wizard (top-right) has extra commands, one of which is Exit Wizard which closes the Wizard session without saving. If either is not done then the Wizard will always show as a method of convenience allowing you to pickup wherever you left off.
Looking to hear from you soon as you can contact support and ask for me directly.
-- Takeen
very good app. wonderful customer service!!! My product has over 500 SKUs. This app do help! Thank you for your team!!!
Ik heb deze app gebruikt om personalisatie aan een product toe te voegen. Ik kwam er niet helemaal uit met installeren en Aman heeft mij super goed geholpen. Heel erg bedankt!
Hallo aan onze vrienden op lessisbore.jewelry
Bedankt voor het delen van uw recensie met ons en de community. We zijn verheugd om te horen dat Aman je heeft geholpen met de installatie van de app. We kunnen u niet genoeg bedanken voor het nemen van de tijd om uw feedback met ons te delen en ons eraan te herinneren waarom we doen wat we doen. Wij wensen u en uw winkel veel succes!
Proost,
Pushpesh en het ondersteuningsteam voor productaanpassers
All of the links to instructions and help pages were broken - page not found errors and no chat support available.
Hello to our friends at 3DQue
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I thoroughly checked your concern and there indeed was an issue with the links being broken. That was a technical glitch and we have since addressed the issue. If you are still interested in trying out our app, please let me know and I will get our best developers to help you get this right.
We offer 24-hr live chat support, Monday through Friday (plus live support during many hours each weekend). Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
I had a problem with my store theme and some customization options that I added to my store and Sheniel jumped in and helped me out with no problem!
Hello to our friends from Be Impressed Creationz
We’re pleased that Sheniel was able to resolve all your issues with the app promptly. We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
It's difficult to use, and when I want to uninstall, I find it difficult to uninstall. This has caused me a lot of trouble, the customer service efficiency is very low, I am very angry! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Hello,
This is Sean with Product Customizer. Looks like you added our app, emailed us quite a few times in a 2-hour period, and then removed our app. We could have helped you in very short order if you had waited just a little longer. We really did want to help you and get the app fully ready for you asap...
We still can if you'd like to try again? I can help you personally to get fully installed and make sure it is working perfectly with your theme. I will email you directly as well, so please reply to my email. Thanks! We'd love the chance to get this right for you :) Our app is awesome and it should be perfect for your store!
Thanks so much,
Sean & The Product Customizer Support Team
I downloaded and installed the app for a one month free trial as they state. And the app didn't match my theme. Even though I removed it immediately, they charged me $19.90, and when I asked for a refund, they rejected me. Not recommended!
Hi שמלה קלה
We are sorry for the delay in responding to you. This review was trapped in cyberspace, or we would have responded sooner. We would love to assist you if you decide to try this again. Please reach out to our support team and we can work out a solution.
The Support Team
STAY AWAY UNLESS YOU ARE AN ENTERPRISE OR USE SHOPIFY PLUS. Your customizations will show to your customers. Wasted hours between this app and Shopify support. Useless
Hello to our friends at Bella Rose Designs
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our app. Unfortunately, we cannot modify or "hide" the way your "Item Customizations" product is displayed on your checkout page unless you are using a Shopify Plus enterprise-level plan. This is because your checkout page is hosted by Shopify, not on your store's domain, and to be secure, Shopify doesn't allow any third-party scripts or code to run on this page. This is not something that we control or can modify.
At Product Customizer, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
What it does, it does very well. However, it lacks the ability to change option pricing. It's supposed to be implement in 2015, but as of June, it's not yet available.
Terrible! Screwed up my product page. No live support!
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team