Reviews (1,796)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.
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The free version is pointless... every option I attempted to create wouldn't work and gave me an error message at the very end stating that I could only create ONE variant per option.... WHAT IS THE POINT? Waste of time!
Hello to our friends at Cherry Kiss Designs
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that you faced issues while trying to create options on the free plan. The free plan of the app gives you the ability to add an unlimited number of options to one product in your store. This plan also gives you the access to apply conditional logic to your product.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process of how to use the free version of the app and explain all the various plans and functionalities they offer. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us a chance to help you.
Regards,
Pushpesh & the Product Customizer Support Team
Great app! Thanks for making it work so well! I wish there was a 1-800 number though or a live chat. It's great though!
the app is really hard to install really bad fo the premium price. I just unistalled. Dosen't work for my theme.
Carlos,
Thanks for leaving this feedback for us.
I show that you emailed us for help, then we emailed you 25 minutes later... and you had already uninstalled the app so we could not help you from there.
Normally it's standard to wait for a reply from the app developer (me) before leaving a negative review on the app store. We 100% would have cleaned up any issues within 1 HOUR of your email to us.
Can you give us a chance to help you? We can offer a lower monthly price *** and make 100% sure that the app is working as expected. You don't have to install anything - we will do ALL that for you.
Please let me know? Thanks so much,
Sean H & The Product Customizer Support Team
ABSOLUTELY AWFUL. Extremely limited range of options and so many things you can't do, in actual fact it has a bigger list of what it CAN'T do then what it CAN do! Why anyone would pay for this is amazing! You can't tie a picture to an option which you CAN do on shopifys normal product pages and you can't even effect the inventory and SKU of a product!!!! USELESS!
The only reason I could see to use it is to add a custom text option, but $10 a month for that??
The biggest problem though is that you can't use this app on shopifys basic price level, in order to alter HTML/CSS you need to be on the $29 plan meaning this won't even work for people just starting out on the $9 plan! and it doesn't even tell you before you try to use it!! WOW
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
terrible aplicacion, lo peor de todas las aplicaciones que he visto en toda mi maravillosa vida, no la instalen
Hola a nuestros amigos de PerfumeriaEau
Muchas gracias por dejarnos este comentario. Este es Pushpesh, el administrador de éxito del cliente con personalizador de productos.
Quiero extender mis más sinceras disculpas por la experiencia negativa que tuvo con Product Cusomizer. Nuestra aplicación está siendo utilizada por muchos comerciantes y les ha funcionado muy bien a la mayoría de ellos. Instalaste la aplicación, dejaste una reseña negativa y luego la desinstalaste en un lapso de 7 minutos sin siquiera contactar al soporte para obtener ayuda. Si nos hubiera enviado una solicitud de ayuda, nos hubiera encantado resolverlo por usted. Si está dispuesto a probar nuestra aplicación nuevamente, hágamelo saber y personalmente me ocuparé de su caso. Espero sinceramente que nos dé otra oportunidad de hacerlo bien para su tienda.
Ofrecemos soporte de chat en vivo las 24 horas, de lunes a viernes. Comuníquese con nosotros a través de la función de chat en vivo en la aplicación y le responderemos en minutos para resolver cualquier problema que pueda tener. También nos encanta ofrecer llamadas gratuitas para compartir pantalla en vivo a todos nuestros valiosos clientes donde podemos ayudar a resolver los problemas. Trabajamos arduamente para asegurarnos de que todos los comerciantes que usan nuestra aplicación tengan una experiencia A+.
Saludos,
Pushpesh y el equipo de soporte del personalizador de productos
It's the best app ever, really! It is so easy to use, understand and install. And it saves a lot of time and money, really a loooot of time. Is wouldn't be possible to use Shopify without this. Every user of Shopify have to install it. And no one will regret ;-)
This app is great! The video tutorials were easy to follow, and I was up and running quickly. I offer a lot of customization in my products, and I wouldn't be able to use Shopify without this app. I will be using this a lot, and I recommend it.
New to Shopify and apps. A simple email to support solved the issue lightening fast. Thank you for your friendly and dedicated team!
This app has everything I need! Limitless colors, sizes, and styles... Plus the ability to let my customers enter text fields and even upload photos. I draw cameos on some of my products, so the image-uploader allows them to easily send me the photos they want me to use.
The customer service with this app is amazing, and I would highly recommend it to anyone who needs a little more customization than shopify usually allows. Btw I have no experience coding/designing websites, but I followed the app's video instructions and everything was installed without a hitch.
Great product! Wonderful service! Highly recommended!
This is a lifesaver :) I've been trying to find a simple way to go around the Shopify limitation of having only 3 options per product. Easy to install and even easier to use. Highly recommended.