Reviews (1,798)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.
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This is a great app to customize your product pages. I have used it for years.
If there are any problems my emails are answered very quickly and the issue is resolved efficiently.
Hi CharlieBoy - The Shirt Makers,
Thank you for your review! We're thrilled to hear that you've been using our app for years and find it great for customizing your product pages. We're also glad to know that our support team has been responsive in addressing any issues efficiently. Thanks for sharing!
Absolutely amazing jumped on a call straight away showed us how this would function perfectly for our business, ran through a demo and also built our first few products with us.
Then was willing to show us how we could customise to make it suit our theme!
OUTSTANDING!!
Hello Sticker Gringo,
This is a fantastic review of our support services and our app! Thank you for recognizing the support you received. We take pride in getting answers quickly and with the least amount of back-and-forth action. We also love to educate as we do this. It appears that is what you received when you reached out. Thank you again!
The Support Team
I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.
Hi Chalet Et Ceci,
Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together.
Thank you so much for sharing this helpful feedback with us!
Aman was wonderful - worked with our UK team to solve our US issue - all good!
Hi STUDIO BURKE DC,
Thank you for your review! We're thrilled to hear that our team member Aman was wonderful and effectively collaborated with your team to resolve your issue. Ensuring seamless support across regions is crucial to us, and we're glad to have met your expectations. Thanks again for your kind words!
The app has helped me include variations to my products that i otherwise couldn't have. The support is very good, in particular a support technician named Aman, he has very good knowledge and helped me massively!
Hi Your Car Reg,
Thanks for the kind words! Aman is a great member of our team, always going above and beyond for our merchants. This review is really nice to read, thank you so much for taking the time to write it. Please always feel free to reach out to us for any assistance!
Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!
Hi Southern Glow Designs by Jennifer Marie,
Thanks so much for the positive feedback! We are so happy to hear that our app is suiting your needs and that you had a great experience with our support team. This is exactly the experience that we want merchants to have with our team. Please always feel free to reach out to us for any future needs!
The customer support is great, they helped my right away when it came to an issue that I had, 100% recommend!
HI Trenton School of Dance,
Thanks for the nice review! We're thrilled that you had a great experience with our support team. Please always feel free to reach out!
This app is perfect!
I needed to add a text box for products with text customizations.
I added in the text box but it was not popping up in my product pages, so I reached out to customer service.
Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly!
Highly recommend this app and their customer service is phenomenal!
Hi Sweatfully,
Thank you for your review! We're delighted to hear that our app meets your needs. It's great to know our team member Shevaughn responded quickly and got everything running smoothly for you. Providing phenomenal customer service is very important to us.
Thank you for recommending our app!
The app is extremely easy to navigate and work, but more importantly Shevaughn in customer service is tremendous. He is so diligent and fast at responding to any of our problems and assures that they will be fixed immediately. He's on top of it. I couldn't ask for a better experience!
Hello Nickel & Suede,
We appreciate you taking the time to leave this fantastic review! Shevaughn takes pride in giving the best customer support service he can provide and it is great that you got to experience that. We are here if you need us!
The Support Team
Easy to use, and friendly service whenever I need extra support!
Hi Heart + Soul Candle Co.,
Thank you for your feedback! We're thrilled to hear that you find our app easy to use and that our team provides the friendly support you need. We're here to help anytime you need extra assistance.