Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

February 3, 2023

Horrible customer service. Went back and forth with "support team" for over a week for what should be a 5 minute fix. Kept getting passed back and forth between departments. Asked for a call or live chat option instead of email, and was provided with none. Would not recommend, many better options available out there.

Dynes Sports Management
Canada
Almost 6 years using the app
Product Customizer replied February 9, 2023

Hello to our friends at Dynes Sports Management

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I ...

June 23, 2022

I have used this app for several years and it worked well and I would have previously given it 4 stars. However I recently upgraded to a 2.0 shopify theme and the app stopped working. The developer was initially quick to respond and managed to get the theme working on chrome - although it was rather glitchy and wasn't a great customer experience at checkout. They couldn't get it to work at all on ...

Sukie
United Kingdom
Almost 6 years using the app
Product Customizer replied June 23, 2022

Julia, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that the app did not work ...

Edited February 8, 2023

I have been using Product Customizer for about 4 years. It started as a great app, but the functionality and customer service have declined significantly. I have had multiple issues with the app in just the last 6 weeks - from color and image swatches not displaying to the more serious issue of none of the product options displaying and customers not being able to place orders on my site.

I am ...

Lily & Roe Co.
United States
Over 5 years using the app
December 26, 2023

Your app has been frequently experiencing errors recently. This is the third time it has malfunctioned. The support team does not seem to understand the issue, even though I have explained it in detail. The chat window was closed before our conversation was concluded

ChipteeAmz
United States
About 5 years using the app
Product Customizer replied December 28, 2023

Hi ChipteeAmz,

We are sorry you are experiencing issues with our application. We have found that when you are using Pagefly with our app without doing an integration, all ...

July 13, 2023

Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it

Style My Pride
Vietnam
About 4 years using the app
Product Customizer replied July 14, 2023

Hi Style My Pride,

We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to ...

Edited April 26, 2018

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

Tree Hugger Cloth Pads
Canada
Almost 4 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

Edited December 1, 2022

We love the product customizer app. It works perfectly for our store and is at a great price point. Kevon from their customer service department is top notch and has went out of his way on a Saturday to help us with complicated code that was needed for our theme for our website to run properly. Highly recommend this app. Thank you Kevon! You're the best :) Update: We had multiple glitches over ...

The Mason Bar Company
United States
Over 3 years using the app
Product Customizer replied January 10, 2022

Hello to our friends from The Mason Bar Company

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's ...

Edited May 8, 2023

Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!

Certified Textures
United States
Over 3 years using the app
Product Customizer replied May 16, 2023

Hello to our friends at Certified Textures

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.

We appreciate ...

February 19, 2016

So disappointed, A service that worked well and ok prive wise at $5.99 a month has suddently changed to a service costing $9.99 a month minimum???? Whaatttt??? No advance notice of this- I see my trial runs out in 88 days (ie the old version??). The new version is clunky, slow and not intuitive at all (the old one had glitches but I preferred it) and this one is glitchy too...a rip off...

Papier Prints
Ireland
Almost 3 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

December 2, 2017

where i can finr product-cutyomizr.liquid file?? its very bad to use..

Omds
United States
Almost 3 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...