Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

August 29, 2023

Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice

Summer Set Lashes
Australia
19 days using the app
Product Customizer replied August 31, 2023

Hello Summer Set Lashes,

We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected.

From our internal investigation, we noticed ...

February 29, 2024

Your app is not working, The install page doesn't load.

Virya Retails
India
1 day using the app
Product Customizer replied March 1, 2024

Hi Virya Retails,

I'm sorry that you experienced this issue with our install page. Our app experienced a temporary outage due to a database migration that only lasted about ...

June 17, 2017

WARNING: Although they state, "we are happy to take care of the installation on your behalf" they don't tell you that they will access your theme add some files and make their changes to nearly a dozen other files.

After installing the app to see whether or not it would meet our needs, I decided that even though it was fine for many uses it was too limited for our use, and uninstalled it.

Later, ...

Sang Natural Health
Australia
1 day using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

September 14, 2023

It's ugly, hard to customize and doesn't have conditional options.

The Memori
United States
28 minutes using the app
Product Customizer replied September 15, 2023

Hi The Memori,

We’re sorry to hear that you had this experience with our application, but we must disagree with what you’ve written here.

Firstly, we offer free onboarding ...

October 6, 2020

the app is really hard to install really bad fo the premium price. I just unistalled. Dosen't work for my theme.

BraveryFox
United States
19 minutes using the app
Product Customizer replied October 7, 2020

Carlos,
Thanks for leaving this feedback for us.

I show that you emailed us for help, then we emailed you 25 minutes later... and you had already uninstalled the app so we ...

Edited February 9, 2023

terrible aplicacion, lo peor de todas las aplicaciones que he visto en toda mi maravillosa vida, no la instalen

PerfumeriaEau
Colombia
3 minutes using the app
Product Customizer replied February 9, 2023

Hola a nuestros amigos de PerfumeriaEau

Muchas gracias por dejarnos este comentario. Este es Pushpesh, el administrador de éxito del cliente con personalizador de productos.

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