Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

April 19, 2024

I would recommend the app, because of the very efficient people on board that are hands on with helping me with every query and offering instant solutions

THE LINEN COMPANY PK
Pakistan
20 days using the app
Product Customizer replied April 23, 2024

Hi THE LINEN COMPANY PK,

Thank for your feedback! We're thrilled you had a great experience with our team and the app. Thanks again for sharing!

April 13, 2024

Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!

zoo&roo
United States
4 days using the app
Product Customizer replied April 15, 2024

Hi Zoo&roo,

We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.

Thank ...

April 22, 2024

Bonne app mais support qu'en anglais...
Réagis plutôt rapidement aux problèmes
Je recommande malgré tout car c'est très intuitif et cela fonctionne bien

Billots Chabret
France
Almost 4 years using the app
Product Customizer replied April 23, 2024

Bonjour Billots Chabret,

Merci de partager votre expérience! Nous sommes heureux que notre application soit facile à utiliser et nous sommes également ravis de voir que vous ...

May 22, 2024

サポートセンターの対応はすごく早く、チャットを送信すると数分で返事がきます。
しかしテーマ変更やアプリ追加などを行うと、エラーになる頻度が高いため改善してくれると嬉しいです。

田丸印房
Japan
Over 4 years using the app
Product Customizer replied May 24, 2024

こんにちは 田丸印房、

ご意見ありがとうございます!サポートセンターの迅速な対応にご満足いただけて嬉しいです。チャットを送信すると数分で返事が来るとのこと、ありがたく思います。一方で、テーマ変更やアプリ追加時のエラーについてご指摘いただきありがとうございます。この点について改善に努めてまいります。

引き続きご愛顧のほど、よろしくお願い申し上げます ...

October 16, 2013

Excellent tool - simplifies the entire process of variables and custom elements. Quick install and solid instruction and documentation.

cherryBLOX
United States
Almost 9 years using the app
March 20, 2022

Not exactly what i want, but it works for now. Not the quickest support, but they will make sure they attend to you. thanks guys.

IF & Co.
United States
Over 8 years using the app
Product Customizer replied March 22, 2022

Hello to our friends at IF & Co.

Thanks for sharing your review with us and the community. We are glad our support team could assist you! We love having you as a customer and ...

Edited February 14, 2017

The Product Customizer app saves me so much time and money!
Lots of rings we sell comes in the customer's choice of 24 different sizes, plus 5 different material options, plus 13 different center stone shapes, PLUS 9 different center stone sizes! These multiple different options used to mean that every ring spent hundreds of SKUs and without upgrading to a higher level of Shopify, I'd be limited ...

Cubiczirconia
United States
Almost 8 years using the app
Edited December 16, 2022

I have used this app for years, but the recent update has created issues without any warning. Hoping that in the new year they can resolve the flickering at checkout as it has an impact on user's trust at a crucial moment

Lucy Coggle
United Kingdom
Almost 7 years using the app
Product Customizer replied December 6, 2019

Hello friends from Lucy Coggle!

Your store is awesome! Glad our app has supercharged your store conversion! We feel think our app is great too :-) Also, we're proud of our ...

October 9, 2019

Overall, solves a need. Easy to add and edit options. The way it calculates price differences is bulky though, based in small coins instead of a whole. Makes pulling reports more difficult as well as changing/upgrading themes. Support is helpful

ColsenKeane Leather, LLC
United States
Over 6 years using the app
Product Customizer replied October 9, 2019

To our friends at ColsenKeane Leather -

Thanks SO MUCH for the great review! We appreciate you taking the time to share your feedback :-)

We love what we do and hope that ...

February 9, 2024

The App is very good but nothing on this planet is perfect so I can't give 5 stars. I will say, the response from customer service is outstanding. Whenever there has been an issue, the service team gets "ON IT" immediately. The app does have a few limitations but when used for it's intended purpose, it can't be beat! Way to go PC!

FixHome
United States
Over 6 years using the app
Product Customizer replied February 13, 2024

Hi there FixHome,

We appreciate you taking the time to give us this review and acknowledging our support resources. We strive to give immediate attention to assisting ...