Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

February 1, 2025

Excellent support. I had upgraded my store theme and the Customizer was not working. Within minutes, I was speaking with Customer Service and they resolved the problem!

Excellent add-on!

Custom Crafting Alliance, LLC
United States
4 months using the app
Product Customizer replied February 19, 2025

Thanks for the review! Upgrading your theme can be tricky, but I'm happy our support team helped you through the process.

November 25, 2024

Very helpful solving my issue of attachments not coming through with the orders. I had no idea I needed to update the theme. Great customer service and patience in solving my issue.

Soul Beadz and Bling
United States
About 4 years using the app
Product Customizer replied December 3, 2024

Hi Soul Beadz and Bling,

Thank you for your feedback! We're glad to hear that our team was able to help resolve the issue with attachments and guide you through updating your theme. Your kind words about our customer service mean a lot to us.

We appreciate your support!

November 11, 2024

I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!

Bella & Blush
United States
Over 8 years using the app
Product Customizer replied November 19, 2024

Hi Bella & Blush,

Thank you for being such a long-time user! It's fantastic to hear that you've consistently received fast and reliable support. Your kind words about the app mean a lot to us.

We truly appreciate your loyalty!

November 27, 2024

The app works well and the support is second to none. Always fixes any issues on the spot.

Elgin® USA
United States
Over 1 year using the app
Product Customizer replied December 3, 2024

Hi Elgin® USA,

Thank you for your feedback! We're thrilled to know that the app is working well for you and that our support team has been able to address your issues promptly.

We appreciate your support!

January 15, 2025

Had a couple of slight integration issues, messaged support and they helped out immediately! Thanks for all the help!

Flexscreen Canada
United States
29 days using the app
Product Customizer replied January 16, 2025

Hi Flexscreen Canada,

Thank you for your feedback! We’re glad our support team could assist you right away with the integration issues.

Thanks for choosing Product Customizer!

December 1, 2024

great service

itty Bitty Keepsake
United States
6 months using the app
Product Customizer replied December 3, 2024

Hi itty Bitty Keepsake,

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service.

We appreciate your support!

November 24, 2024

Always so helpful and there when I need them. Quick and fast. Will help you with your theme and the app. Have been using for almost a year

TheArtsOfDani
United States
10 months using the app
Product Customizer replied December 2, 2024

Hi TheArtsOfDani,

Thank you for your feedback! We’re happy to hear that our team has been helpful and quick to assist you with both your theme and the app. Your continued use over the past year means a lot to us.

We appreciate your support!

December 11, 2024

I had difficulties at first, reached out to the team, and was helped in a timely manner. Thank you so much! You guys are awesome!

Luxe and Laughs LLC
United States
About 2 months using the app
Product Customizer replied December 30, 2024

Hi Luxe and Laughs LLC,

Thank you for sharing your experience! We're glad to hear that our team was able to assist you quickly and resolve the difficulties you faced.

We appreciate your kind words and thank you for choosing PC!

December 19, 2024

What a great app. Does exactly what I need & the customer service is incredible. Had a few times I've had to use the support and within an hour my problems are solved. Absolutely love the WhatApp support feature too. Thanks guys!

The Lane Bakery
United Kingdom
About 1 month using the app
Product Customizer replied December 30, 2024

Hi The Lane Bakery,

Thank you for your wonderful feedback! We’re thrilled to hear that the app meets your needs and that our support team has been so helpful in resolving your issues quickly.

Thanks for trusting PC!

February 27, 2025

I've been using PC-Product options for close to 10 years i believe and they have always been extremely quick with helping me out! The platform is very universal and easy to use for a good price espacially considering you can add an upcharge to any option! Thank you!

LB new
United States
5 days using the app