Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.

Edited April 23, 2024

super helpful, always responsive ! im not app savy , they help me out so much ! this app needs to stay is business get this for your business needs !

Urban Charms
United States
2 months using the app
Product Customizer replied April 15, 2024

Hi Urban Charms,

Thanks for the 5 star review, we are always here to assist!

May 7, 2024

I had difficulties with the instalation but here call me and they helped me with every question

Ragnice
United States
7 months using the app
Product Customizer replied May 8, 2024

Hi Ragnice,

Thank you for your feedback! We're glad our team member Deep was able to assist you with the installation. Providing excellent customer support is paramount to us, and we're committed to assisting our customers whenever they need help. Thanks for sharing!

June 21, 2024

Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.

WhitePansy
United States
2 days using the app
Product Customizer replied June 26, 2024

Hi WhitePansy,

Thank you for your review! We're glad to hear you found our service very helpful and efficient. We're excited to see how you use your new knowledge moving forward.

Thank you for being a valued user!

Edited May 15, 2024

Got a new theme and the app got installed in a few of minutes. Great customer service like always! Appreciate the assistance!

Eiry Caribbean Art
United States
About 2 months using the app
Product Customizer replied March 20, 2024

Hi Eiry Caribbean Art,

We're so happy to hear that you're having a great experience with our app and the team behind it. We believe very strongly that speed of service is critical for our merchants, so this is a gratifying review to read. We are always here to assist you!

Edited October 7, 2024

Esperienza positiva sopratutto per me che sono alle prime armi. L'App è perfetta per il mio tipo di business focalizzato sui prodotti personalizzati. Facile da usare e subito intuitiva.
Sempre molto disponibili per correggere errori e aiuti in modo rapido. Ottimo servizio assistenza
Ho ppana effettuato l'upgrade dopo un. primo utilizzo perchè funziona molto bene

A.Bi.Ci. Lab
Italy
Over 2 years using the app
Product Customizer replied April 29, 2024

Ciao A.Bi.Ci. Lab,

Grazie per la tua recensione positiva! Siamo felici che l'app sia perfetta per il tuo business di prodotti personalizzati e che tu l'abbia trovata facile da usare. Siamo sempre qui per aiutarti rapidamente e correggere eventuali errori. Grazie per apprezzare il nostro servizio di assistenza!

March 11, 2024

We used this app for almost two years and it worked well. We changed some of our product lines and no longer needed the app. Shevaughn was tremendous in helping with closing the account and helping me with a couple of technical issues.

Utopia Products
United States
Over 1 year using the app
Product Customizer replied March 14, 2024

Hi Utopia Products,

We're sorry to see you go, but completely understand that the needs of your business can change. We're thrilled to have the privilege of serving merchants such as yourself. Thank you in particular for recognizing Shevaughn, who is an absolutely outstanding employee. If your product lines change again, we will always be here to assist you!

May 22, 2024

The app is a nice step up from the default Shopify options. I had an issue with the styling for a check-box that I needed to add. The team was very responsive and quickly helped me resolve the issue.

SourceColdTherapy
United States
13 days using the app
Product Customizer replied May 24, 2024

Hi SourceColdTherapy,

Thank you for your feedback! We're pleased to hear that our app has been a nice improvement over the default Shopify options. It's great to know that our team was responsive and quickly helped you resolve the styling issue. Thanks for being a valued user!

January 21, 2024

10 out of 10. A great app and even better support / service. This has made it really easy for my customers to fully customise there product. Why i didnt use this sooner i dont know.

Thanks Olly.

SINK GOLF
United Kingdom
14 days using the app
Product Customizer replied January 23, 2024

Hi there SINK GOLF,

Thank you for leaving us this review of our app and support services. We are glad you reached out to get assistance to help with your customization needs. We are here to help anytime you need us!

The Support Team

February 26, 2024

Was having issues installing the app and the guys were super helpful and solved all my issues. Would recommend!

Safelight Berlin
Germany
4 months using the app
Product Customizer replied February 28, 2024

Hi there Safelight Berlin,

We are so glad you reached out to us when you were having issues! Thank you for acknowledging the support you received and for leaving us this review. We are here to help anytime you need us.

The Support Team

April 16, 2024

all perfect Aman best support manager

Bsign
Ukraine
Over 4 years using the app
Product Customizer replied April 18, 2024

Hi Bsign,

Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!