Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

November 12, 2013

Product customizer has really helped with creating my new website. It is definitely beneficial in that if your business has very specific products that need multiple options like our business, it will save you many hours of work. The only downfall so far has been that if you forget something you cannot add it once its been saves. You have to start all over which if you have invested in a lot of ...

Shimmery Creations
United States
About 6 years using the app
Edited March 30, 2023

Update 3/30/2023 Support team has been super easy and quick to help us with our issues we've encountered.

Very Indepth Application, however, we do encounter quite a bit of lag between the application and Shopify when we are doing a mass update to our products. A wonderful feature would be the ability to update the order of options in a template that automatically updates the order of options to ...

Dynamic Designs
United States
Almost 6 years using the app
Product Customizer replied May 19, 2020

Hello friends from Dynamic Designs!

Thanks for leaving this feedback. Mass-updates to products where thousands of changes are taking place with one click do unfortunately ...

January 9, 2017

This app is almost exactly what I needed! I do custom embroidery and print for items using my proprietary designs and have several needs to personalize. This allowed me to set up my store over the weekend and I look forward to launching tomorrow!

Getawaywear
United States
About 5 years using the app
Edited May 28, 2020

I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!

CoffinComicsShop.com
United States
Almost 5 years using the app
Product Customizer replied May 29, 2020

Hello to our friends from CoffinComicsShop.com!

Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better ...

December 24, 2013

A really functional app that does what it says on the tin. The tutorials are really comprehensive but even if you need help or have questions, the support team are there to lend a hand. Personally needed a fair bit of customization assistance to match my theme but I'm particularly fussy! :) Would recommend.

Kerry Lyons
United Kingdom
Over 4 years using the app
Edited January 26, 2022

have been using product customizer for few years, and the application is great although at time i do faced glitch that results to sales loss. Customer service wise, Aman was great, and he is patience. thank you for the service, hope to constantly see improvement for the application. the one star less is deducted due to the constant glitch on the app. whereas customer service wise is 5 stars.

Little Bearnie
Singapore
Over 4 years using the app
Product Customizer replied January 27, 2022

Hello to our friends from Little Bearnie

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to help you with the app. We can ...

Edited April 30, 2024

This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!

Dr. Dough Donuts
Australia
Over 4 years using the app
Product Customizer replied October 20, 2020

Hello to our friends from Dr. Dough Donuts

Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your ...

January 27, 2017

Totally groovy.

Has definitely upped our customizable game in offering solutions to our customers and custom apparel. Service has been great through use, implementation and adjustments as necessary. Do wish I didn't have to use another app to export groups of orders for easy reference.

Savage The Ultimate Apparel Company
United States
Over 4 years using the app
Edited April 18, 2024

customer support was fast and answered my questions.
My Issue was resolved quickly once I used the Chat system.
Thank you

Makes by Mike
United States
Over 4 years using the app
Product Customizer replied December 30, 2019

Hello friends from Makes by Mike!

Your store is awesome! Glad the app is helping your store -- we think it's great as well! Also, we're proud of our staff and glad they ...

October 5, 2013

Very useful app to add variations to your products without actually adding to your SKU.

Recommended !

fabrix
Singapore
Over 4 years using the app