Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

Edited May 28, 2020

I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!

CoffinComicsShop.com
United States
Almost 5 years using the app
Product Customizer replied May 29, 2020

Hello to our friends from CoffinComicsShop.com!

Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce!

Sean & The Product Options & Customizer Team

April 11, 2014

Great app, it saves me a lot of time. The customer service is fantastic, all my questions were answered within 1 days and people seems very flexible and helpful. I wish I had chance to add images in each customization field.

il Colletto
Japan
Over 3 years using the app
June 29, 2014

v good, the video tutorials really helped. For someone who never altered code before it was pretty painless thanks!

Funky Crayons
Ireland
Over 3 years using the app
April 22, 2024

Bonne app mais support qu'en anglais...
Réagis plutôt rapidement aux problèmes
Je recommande malgré tout car c'est très intuitif et cela fonctionne bien

Billots Chabret
France
Almost 4 years using the app
Product Customizer replied April 23, 2024

Bonjour Billots Chabret,

Merci de partager votre expérience! Nous sommes heureux que notre application soit facile à utiliser et nous sommes également ravis de voir que vous êtes satisfait du temps de réponse de notre service client. Malheureusement, nous n'avons actuellement aucun francophone dans notre équipe de service client, mais nous sommes heureux que vos besoins soient jusqu'à présent satisfaits. Merci encore!

Edited January 26, 2022

have been using product customizer for few years, and the application is great although at time i do faced glitch that results to sales loss. Customer service wise, Aman was great, and he is patience. thank you for the service, hope to constantly see improvement for the application. the one star less is deducted due to the constant glitch on the app. whereas customer service wise is 5 stars.

Little Bearnie
Singapore
Over 4 years using the app
Product Customizer replied January 27, 2022

Hello to our friends from Little Bearnie

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to help you with the app. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited April 30, 2024

This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved. They almost always respond in a timely manner and even major issues get resolved quickly. Special shout out to Deep who is always on hand to help!

Dr. Dough Donuts
Australia
Over 4 years using the app
Product Customizer replied October 20, 2020

Hello to our friends from Dr. Dough Donuts

Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-)

-Melissa & The Product Options & Customizer Team

January 27, 2017

Totally groovy.

Has definitely upped our customizable game in offering solutions to our customers and custom apparel. Service has been great through use, implementation and adjustments as necessary. Do wish I didn't have to use another app to export groups of orders for easy reference.

Savage The Ultimate Apparel Company
United States
Over 4 years using the app
Edited April 18, 2024

customer support was fast and answered my questions.
My Issue was resolved quickly once I used the Chat system.
Thank you

Makes by Mike
United States
Over 4 years using the app
Product Customizer replied December 30, 2019

Hello friends from Makes by Mike!

Your store is awesome! Glad the app is helping your store -- we think it's great as well! Also, we're proud of our staff and glad they provided fast support. Appreciate the top notch review... Hope your Makes by Mike products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

March 30, 2014

Great App! Allows for much more flexibility in options with Shopify's built in limit. Just wish there was a way to make some options not required with the selection of a previous option.

Lawless Lacrosse
Canada
About 3 years using the app
October 11, 2019

This app generally provides a great deal additional function to my e-commerce store, and for that it's worth the price... However, the way product additions are calculated and displayed to the customer are pretty confusing. I'd prefer those calculations to be displayed differently, or not at all. The best part of this app is the lightening fast customer service and support. Whereas Shopify itself is doing a very poor job at support and follow up, Product Customizer steps in with nearly immediate follow-up and hassle-free resolution. I appreciate that!

[ little. ] by kelly marie dunn
United States
Almost 4 years using the app
Product Customizer replied October 11, 2019

Kelly Marie,

Thanks for this good review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team