Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customizations, especially for personalized items. It simplifies the customization process on product pages, enhancing both the shopping experience and variant management. The user-friendly interface and exceptional support team, known for their quick and effective responses, are frequently praised. Merchants note a significant boost in sales and customer engagement, often recommending the app for its comprehensive features.

March 26, 2024

Support is very supportive!!!!

CosVillage
United Kingdom
About 5 years using the app
Product Customizer replied March 27, 2024

Hi CosVillage,

Thanks for the positive feedback about our support team. As you say, our support team's goal is to be as supportive as possible! We're always here to assist you, no matter how minor the issue. Cheers!

June 14, 2024

Really happy with the app and the tech team is extremely helpful (and quick) with changes.

The Lanam Shop
United States
About 3 hours using the app
Product Customizer replied June 19, 2024

Hi The Lanam Shop,

Thank you for your feedback! We're glad to hear that you’re happy with the app and that our tech team has been extremely helpful and quick with changes.

We appreciate your continued support!

January 26, 2024

It has a variety of features and functions.
Customer service is courteous and responsive.

R+store
Japan
24 days using the app
Product Customizer replied January 30, 2024

Hello R + store,

Thank you for taking the time to leave this review of Product Options & Customizer. We love to hear that you had responsive customer support and that the customization is what you need for your store. We are here if you need us!

The Support Team

March 22, 2024

Really helpful customer service when I had a problem.

Pawtrait Clothing
United Kingdom
3 days using the app
Product Customizer replied March 25, 2024

Hi Pawtrait Clothing,

Thanks for the positive feedback about our customer service. Please do not hesitate to reach out for any future assistance!

April 3, 2024

I would recommend this to anyone trying sell products with pictures or other options that need to be added. The person who helped me was amazing. I appreciate him so much. He took so much stress off me. He deserves the biggest raise. Thank you thank you thank you.

RLS Creations
United States
About 2 hours using the app
Product Customizer replied April 4, 2024

Hi RLS Creations,

Thanks so much for this wonderful review. We're thrilled that you are having such a great experience with our app and the team supporting it. We always strive to provide the best service possible and are gratified to hear that we've hit the mark. Thanks again!

May 23, 2024

great service

Helozen
United Arab Emirates
7 months using the app
Product Customizer replied May 29, 2024

Hi Helozen,

Thank you for your feedback! We're glad to hear that you received great service. Your satisfaction is very important to us. Thanks for sharing!

April 4, 2024

I am a day one user, and I will say their customer service is OUTSTANDING! They responded promptly (I think it took 2 minutes max), and they immediately started helping with my store.

Thanks again!

Fitzwater Leather
United States
About 3 hours using the app
Product Customizer replied April 8, 2024

Hi Fitzwater Leather,

Thanks so much for the kind words! We have an outstanding customer support team who always go above and beyond for our merchants. Cheers and happy selling!

March 8, 2024

Works

Wild Poppy
Austria
Almost 3 years using the app
Product Customizer replied March 11, 2024

Hi Wild Poppy,

We're happy to hear that the app is working well for you. Feel free to reach out to us if you have any needs!

May 13, 2024

easy and simple to use. I did need a little help because i had multi layer selections, and went right to the chat and within 10 minutes I had what I needed! Great customer service!

Stevens Farmhouse
United States
About 2 hours using the app
Product Customizer replied May 14, 2024

Hi Stevens Farmhouse,

Thank you for your feedback! We're glad to hear you found our app easy and simple to use. It's great to know that our support team could assist you quickly with your multi-layer selections. Providing excellent customer service is our priority. Thanks again for sharing!

July 9, 2024

Lifesaver Thank you for efficient assistance.

AtThePlot
United States
2 days using the app
Product Customizer replied July 11, 2024

Hi AtThePlot,

Thank you for your feedback! We're thrilled to hear that our assistance was efficient and helpful. We're here to support you whenever you need it.

Thank you for trusting us!