Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited April 15, 2024

All-star team with great customer service! The app, itself, is indisposable - we could not run our bakery without the Product Customizer! It allows our customers to build their cakes and cupcakes to their own unique specification. Thanks for being a great support to our online business!

Billy's Bakery
United States
Over 8 years using the app
Product Customizer replied November 3, 2022

Hello to our friends from Billy's Bakery

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

June 16, 2015

The Product Customizer app does exactly what is says.
I used it on my new site and it worked perfectly.
The support I received from ShopStorm was great!!!
These guys really are "Purple Cows"

Thanks

Tackleselect
United States
Over 8 years using the app
May 17, 2022

a nice app, with a lot of possibilities. I had a problem with it, but customer service fixed it in no time. Thank you

Macaronstore.nl
Netherlands
Over 8 years using the app
Product Customizer replied May 18, 2022

Hello to our friends from Macaronstore.nl

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

November 23, 2021

The wonderful Aman Mishra helped me out today. Really nice guy and really fast easy to explain issue to.
Very happy.

CHANDRIKA THOMAS LONDON
United Kingdom
About 8 years using the app
Product Customizer replied November 23, 2021

Hi CHANDRIKA THOMAS LONDON,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Options and Customizer and that it is helping you offer better customizations on your products. We love having you as a customer and are always here to help your Shopify store succeed!

`Harish - Customer Success Team :)

Edited September 5, 2022

Update - 05.09.22
I've had a slight issue with the custom personalisation input, Aman fixed it straight away, hats off and very good service. Thank you. Very responsive and fixed the issues on my draft theme. Delighted with the service. I recommend this app to anyone, very professional. Thank you ~ Azana

Azana Photo Frames
United Kingdom
About 8 years using the app
Product Customizer replied June 8, 2020

Hello friends from Azana Photo Frames Sleepwear!

Thanks very much for taking the time to leave our app this kind review! We are so glad you are delighted with our service. Hope Azana Photo Frames is massively successful, and let us know if you encounter any issues at any time - we are always here to help!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 3, 2022

Best product around - been using them for years with no issues. Today they had a system upgrade and we used the live chat. Simple, fast, and easy to fix any issues that came up. Thanks again!

Kids Bright Eyes
United States
About 8 years using the app
Product Customizer replied November 8, 2022

Hello to our friends at Kids Bright Eyes

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited December 2, 2021

Amazing quick service from Aman! Helped us out with an issue we had after we had updated our them and fixed it quickly. Thank you!

The Drifting Bear Co
United Kingdom
Almost 8 years using the app
Product Customizer replied November 11, 2021

Hello to our friends from The Drifting Bear Co

We’re pleased that Kevon was able to help you quickly. Thank you for taking out the time to leave such a wonderful review. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 19, 2023

I have been using this app for years. It works way better than the Shopify's built in customizer. I like the part where you can make a set of customizers and add to a new product with a few clicks. I have used the chat line for help and they fixed my problem.

SBRPSTC Academy Bookstore
United States
Almost 8 years using the app
Product Customizer replied January 24, 2023

Hello to our friends at SBRPSTC Academy Bookstore

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

December 16, 2021

Kevon is super helpful in troubleshooting the issues that I have had with this app. He goes above and beyond to answer questions and find solutions! Thank you Kevon!

monogramsonwebster
United States
Almost 8 years using the app
Product Customizer replied December 17, 2021

Hello to our friends from monogramsonwebster

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Cheers,
Pushpesh & the Product Customizer Support Team

June 3, 2023

excellent app, so easy to use, so i would definitely recommend! and if you do have any issues the customer service is excellent and very very quick!!!

Five on 3
United Kingdom
Almost 8 years using the app
Product Customizer replied June 5, 2023

Hello to our friends at Five on 3

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team