Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 11, 2023

Great app, and quick support. We would recommend to anyone looking to have extensive product options.

Slick Woody's
United States
Over 7 years using the app
Product Customizer replied May 15, 2023

Hello to our friends at Slick Woody's

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

November 18, 2022

Product customizer has been so helpful for our shop! Plus their team is always so quick to answer any questions or fix an issue.

All She Wrote
United States
Over 7 years using the app
Product Customizer replied November 20, 2022

Hello to our friends at All She Wrote

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

February 19, 2014

This is AMAZING. I have just started on my Shopify journey and need to work fast. The first hurdle was needing to add options to products and within ten minutes of downloading this app I had modified my theme and IT JUST WORKS. Brilliant. Thank you.

Auntie Mims
United Kingdom
Over 7 years using the app
April 21, 2014

This was just what I was looking for! Having text customization on my product pages is a must for my stationery design business. The Product Customizer was easy to set up and works perfectly. I had a question about the file upload option and customer support was super fast and had an answer to me the following morning. Thanks for making selling my designs so much easier!

EllisonReed
United States
Over 7 years using the app
August 28, 2013

Very easy to use, love using this app to put multiple options for 1 item.

Edel Golf
United States
Over 7 years using the app
Edited July 10, 2019

Product Customizer is a great app.
The best part about it is that it lets you create more than the 100 Variants (3 types), which is Shopify's Maximum.
The support has also been fantastic!
Follow up to my review from 4 years ago: support is still rocking it! Very responsive and quick resolution to issue.

Custom Us Apparel
United States
Over 7 years using the app
February 16, 2023

We've used the Product Customizer on our website for a few years, it has always worked perfectly and when we've asked for help, the Product Customizer support has been quick to respond and always resolved our issue. We recommend this app for Shopify stores.

School Tattoos
Canada
About 7 years using the app
Product Customizer replied February 17, 2023

Hello to our friends at School Tattoos

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

February 13, 2023

I've been using the app for several years now and I've only had minor issues twice. Each time I've contacted support they responded within minutes and had me issue resolved just as quckly! The app can be a bit challenging to learn but once you have everything set the way you like, there really isn't much else you need to do to "maintain it". Thanks to Aman for the quick help with my latest issue! I will continue to use them for my product customization needs.

LuvibeeKidsCo
United States
About 7 years using the app
Product Customizer replied February 13, 2023

Hello to our friends at LuvibeeKidsCo

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited July 29, 2016

This was so easy to install! I was worried I would have to add the "snippets" into the theme editor, but they helped me and it was so easy! I high suggest you use this APP! Their support rep named Kim C. Was FANTASTIC!!! Not only did she help me with everything, she followed up with me several times to make sure I was set. She went above and beyond and was so incredibly helpful! THIS is called fantastic customer service!!!! On top of a fantastic app!!

Yourtreats
United States
About 7 years using the app
November 1, 2022

Our primary products are personalized signs, and this app has made it so easy to collect the personalization details our customers want on their products. The app allows us to create templates, so we can easily enable customization for new products with just a few clicks. Really cool! There are a good number of customization options, and the customization details are stored as line item options under each purchased product. This is important, as we can be sure to match the correct customization with the correct item on multi-item orders. Also, app support is fantastic! We had an issue where an update broke our conditional options, and support responded within a few minutes to start working on the issue. The support rep even stayed over after his shift ended to ensure the issue was fully resolved the same afternoon as we reported it. I am extremely impressed!

Address America
United States
About 7 years using the app
Product Customizer replied November 3, 2022

Hello to our friends at Address America

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team