Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

January 9, 2017

I think that the app has been down for some time. I need you to fix it thanks.

Kkw Holsters
United States
About 1 year using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

September 3, 2020

The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star

Family Shark
Vietnam
About 1 year using the app
Product Customizer replied September 4, 2020

Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.

I see that your unique theme was causing a rare issue ...

Edited June 17, 2024

This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide ...

JAS CRAFTY CREATIONS
United States
11 months using the app
Product Customizer replied January 16, 2024

Hi JAS CRAFT CREATIONS,

We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have ...

May 24, 2023

Very buggy..several issues with loading, app doesnt work from time to time. No solutions for simple issues.

My Baby Babbles
India
9 months using the app
Product Customizer replied May 25, 2023

Hello to our friends at My Baby Babbles

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.

I want to extend ...

June 26, 2019

We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to ...

KMM & Co.
United States
7 months using the app
Product Customizer replied June 27, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

June 13, 2020

Updated my product in my store. It doesn't showed inside this apps. ZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

UNIQ's - Gift Store
Malaysia
7 months using the app
Product Customizer replied June 15, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer.

I'm so sorry that there was a delay between when you updated a product on your store and when it ...

June 12, 2019

Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.

Overview Design
United Kingdom
4 months using the app
Product Customizer replied June 14, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

November 28, 2019

This app is not working and now a days we have to work with everything ready for Christmas and more promotions.. Please react!!!!!!

Minfy.mx
United States
3 months using the app
Product Customizer replied November 29, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)

You left a negative review for Product Customizer a long ...

Edited August 8, 2018

very unsatisfied with the customer service. Had to uninstall.

Eternal Tattoo Supply
United States
3 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

June 6, 2020

After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....

EUG FASHION
United States
3 months using the app
Product Customizer replied June 8, 2020

Hello again friends from EUG Fashion!

Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted ...