Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

April 17, 2014

It adds extra customization in a much easier way than cranking it out the Shopify way, and you can also add extra variables! Customer support has been great and fast. I just wish you could edit sets you had already created instead of deleting and reapplying new ones. Maybe in an upgrade?

Gourmet Popcorn NYC
United States
About 4 years using the app
October 11, 2019

This app generally provides a great deal additional function to my e-commerce store, and for that it's worth the price... However, the way product additions are calculated and displayed to the customer are pretty confusing. I'd prefer those calculations to be displayed differently, or not at all. The best part of this app is the lightening fast customer service and support. Whereas Shopify itself ...

[ little. ] by kelly marie dunn
United States
Almost 4 years using the app
Product Customizer replied October 11, 2019

Kelly Marie,

Thanks for this good review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer ...

February 23, 2016

Add or edit a template - seriously, no way to edit or add, no matter what I type in where it says edit, it doesn't add, it doesn't save, and the message still says you haven't added anything. The old one has issues, it was cumbersome, but it was EASY to use. Rally unhappy with having to edit, delete and search to figure out how this works- would not recommend it to anyone- Shopify should have it' ...

All Wired Up Jewelry Designs
United States
Over 3 years using the app
November 24, 2016

Great App! Just wish options were brought in to Shipstation without a bunch of unwanted code placed on line items of packing slips/invoices.

Hawaiian Koa Wood Rings
Australia
Over 3 years using the app
November 28, 2013

It works very well and is easy to use.

Great value for money.

NVivo Japan Shop
Japan
Over 3 years using the app
April 11, 2014

Great app, it saves me a lot of time. The customer service is fantastic, all my questions were answered within 1 days and people seems very flexible and helpful. I wish I had chance to add images in each customization field.

il Colletto
Japan
Over 3 years using the app
Edited September 10, 2019

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Get Watson
Canada
Over 3 years using the app
June 29, 2014

v good, the video tutorials really helped. For someone who never altered code before it was pretty painless thanks!

Funky Crayons
Ireland
Over 3 years using the app
July 31, 2019

We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.

Swag.
United States
About 3 years using the app
Product Customizer replied August 19, 2019

Hello friends from Swag Store,

Thanks much for the positive review here - we truly appreciate it! Hope you'll consider changing your 4-stars to 5-stars instead? If there's ...

March 30, 2014

Great App! Allows for much more flexibility in options with Shopify's built in limit. Just wish there was a way to make some options not required with the selection of a previous option.

Lawless Lacrosse
Canada
About 3 years using the app