Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

July 7, 2015

We are a Baby & Children's Gift Shop online. This market is massive for personalised products. Without the Product Customizer we would not be able to tap in to this massive market and offer our customers a huge choice of gifts for all occasions that can be personalised making our gifts truly unique to each customer. With this app we can also offer Gift Wrap and message options which is important for a gift store, so our customers can let us know how they want their gift personalised and we can send it directly to the recipient with gift wrap and a personal message, taking all the hassle out and by us being able to offer a great customer service. We've contacted the Help Support at Shop Storm and they dealt with our query in an efficient, fast manner and it was free! Just want I needed, I didn't want to take my time up with trying to get my head around what I needed to do to get the app to do want I wanted it to, they just did it for me! Perfect, doesn't get much better than that!

Absolutely Adorable
United Kingdom
Almost 3 years using the app
February 23, 2016

Add or edit a template - seriously, no way to edit or add, no matter what I type in where it says edit, it doesn't add, it doesn't save, and the message still says you haven't added anything. The old one has issues, it was cumbersome, but it was EASY to use. Rally unhappy with having to edit, delete and search to figure out how this works- would not recommend it to anyone- Shopify should have it's own customizer not have it's customers using an app that was launched before it worked

All Wired Up Jewelry Designs
United States
Over 3 years using the app
November 24, 2016

Great App! Just wish options were brought in to Shipstation without a bunch of unwanted code placed on line items of packing slips/invoices.

Hawaiian Koa Wood Rings
Australia
Over 3 years using the app
Edited September 10, 2019

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Get Watson
Canada
Over 3 years using the app
July 31, 2019

We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.

Swag.
United States
About 3 years using the app
Product Customizer replied August 19, 2019

Hello friends from Swag Store,

Thanks much for the positive review here - we truly appreciate it! Hope you'll consider changing your 4-stars to 5-stars instead? If there's anything else we can do to earn that, please let us know (support@productcustomizer.com). Daniel is the best, so I've passed on the kudos to him :) Hope your store sells millions!

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team

January 22, 2014

This is a very helpful tool. I was able to do exactly what I needed to do to sell my product. In the past I have had to work with very large and difficult files to make changes and show the different prices, colors and styles of my product.....not anymore!

G Schoepfer Inc Eyes for Dolls
United States
About 2 years using the app
Edited November 3, 2021

It is fairly easy to setup. I had a little trouble using the setup wizard, but the online support was amazing!

Momentum Essentials
United States
Over 2 years using the app
Product Customizer replied November 4, 2021

Hello to our friends from Momentum Essentials

Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.

Cheers,
Pushpesh & the Product Customizer Support Team

May 1, 2014

This app is great when your theme limits you to certain restrictions this app allowed us to ensure we could have personalised products on our website

Ideal and easy to use

Would definitely recommend

Seven-Gifts
United Kingdom
Almost 2 years using the app
July 22, 2021

Lot of flexibility to setup different type of options and price them. Make sure you are OK with some limitation when you are not on Shopify Plus, tough.

Humance
Canada
Over 2 years using the app
Product Customizer replied July 22, 2021

Hello to our friends from Humance

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for all our customers.

Cheers,
-Pushpesh & the Product Customizer Support Team

April 10, 2019

This app has been a very good app for us to use. Does 99% of everything we need it to. One thing they need to integrate is the ability to use a different SKU per variant. Because of this I have to use Shopify variants AND the PC variants. I would prefer to use one or the other and not bounce back and forth.

Customer service is responsive and fast. Danielle assisted me this evening and helped dial things in exactly as I wanted them.

I would recommend this app for sure.

Griffco Supply
United States
Almost 2 years using the app