Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

January 20, 2025

Thank you very much. It is a very successful and healthy application.

3KMarble
Türkiye
About 1 hour using the app
Product Customizer replied February 19, 2025

Thank you for your feedback! We are happy that our application suits your needs.

November 12, 2024

Fantastic customer service!!
I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient

-it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do
Definitely recommend ✨⭐

Chuck and Bertie
United Kingdom
1 day using the app
Product Customizer replied November 19, 2024

Hi Chuck and Bertie,

Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support.

We truly appreciate the recommendation!

November 4, 2024

Shevaughn was great at explaining how the app worked! Excited to incorporate it into our store! Thanks again :)

SBG Home & Design
United States
3 days using the app
Product Customizer replied November 13, 2024

Hi SBG Home & Design,

Thanks for your feedback! We’re thrilled to hear that Shevaughn was able to explain everything clearly. We’re excited to see how you incorporate the app into your store!

Enjoy boosting those sales!

September 11, 2024

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Signs by Caitlin
United States
Over 8 years using the app
Product Customizer replied September 16, 2024

Hi Signs by Caitlin,

Thank you for sharing your experience! We're thrilled to hear that you've been with us for years and that our team was able to assist you promptly. Delivering outstanding customer service is very important to us, and we're glad we could resolve your issue quickly.

We appreciate your continued trust in our app!

September 17, 2024

PC helped me a lot today with refreshing my app on my new Shopify theme! He was very helpful and I appreciate his time and assistance a lot. Thank you!

Balloons Etc
Australia
About 4 years using the app
Product Customizer replied September 18, 2024

Hi Balloons Etc,

Thank you for your feedback! We're thrilled to hear that our app was helpful for you and satisfied your needs.

Thanks for trusting us!

November 8, 2024

Deep Das is a very kind and friendly person. He helped me fix my problem within minutes. Thank you so much for the great service!!

Mindify
United Arab Emirates
About 24 hours using the app
Product Customizer replied November 13, 2024

Hi Mindify,

Thank you for sharing your experience! We're glad to hear that Deep provided quick and friendly assistance. It's great to know your issue was resolved swiftly.

We appreciate your support!

September 9, 2024

Great service! We ran into a problem and the app team responded quickly and worked efficiently to get the issue resolved.
Been using this app for years and will continue to use :)

Petland Canada
Canada
Almost 8 years using the app
Product Customizer replied September 12, 2024

Hi Petland Canada,

Thank you for your feedback! We're glad to hear that our team responded quickly and efficiently to resolve your issue. It’s great to know you’ve been using our app for years, and we’re grateful for your continued trust.

We look forward to supporting you for many more years to come!

October 7, 2024

Easy to use and fast customer service

Ivory Bloom Boutique
United States
About 2 months using the app
Product Customizer replied October 9, 2024

Hi Ivory Bloom Boutique,

Thank you for your feedback! We're glad to hear that you find the app easy to use and that our customer service has been quick to assist.

We appreciate your support!

November 8, 2024

Deepanjoy provided a great demo for me and answered all of my questions. Thank you very much for your help.

My Store
United Kingdom
About 15 hours using the app
Product Customizer replied November 19, 2024

Hi My Store,

Thank you for sharing your experience! We're so glad Deepanjoy's demo was helpful and that he could answer all your questions. Let us know if there's anything else we can assist you with!

We appreciate your support!

September 30, 2024

good

SOCIAL-SHIRT
Italy
3 months using the app
Product Customizer replied October 7, 2024

Hi SOCIAL-SHIRT,

Thank you for your feedback! We're glad to hear you're satisfied. If you need any assistance, we're here to help!