Reviews (1,791)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

October 11, 2024

Exactly the features I need to have unlimited options, and product support was truly exceptional. Would definitely recommend.

Southern Supply Party
United States
2 days using the app
Product Customizer replied October 14, 2024

Hi Southern Supply Party,

Thank you for your feedback! We're delighted to hear that the app's features meet your needs and that you found our product support exceptional. Your recommendation means a lot to us.

Thanks for choosing our app!

August 5, 2024

A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs.

Customer support is very helpful and responsive.

All in all one of my better app purchases.

Servewell
United Kingdom
22 days using the app
Product Customizer replied August 6, 2024

Hi Servewell,

Thank you for sharing your experience! We're glad to hear that our app has helped you better manage your listings with ease and flexibility. Our team is continuously working to improve and expand the app's features, so stay tuned for more options.

We're here to support you whenever you need it, and we're pleased to have met your expectations.

August 19, 2024

I have installed this app and set up some customisations. I needed help with somethings to get it working properly so I booked a call and Deep was very helpful and ironed out my issues, all working beautifully now

Caldera.CAKING
Australia
17 days using the app
Product Customizer replied August 22, 2024

Hi Caldera.CAKING,

Thank you for sharing your experience! We're glad to hear that our team member Deep was able to assist you effectively during your call. Providing helpful and efficient support is our priority.

We appreciate your feedback and are here whenever you need us!

October 7, 2024

Easy to use and fast customer service

Ivory Bloom Boutique
United States
About 2 months using the app
Product Customizer replied October 9, 2024

Hi Ivory Bloom Boutique,

Thank you for your feedback! We're glad to hear that you find the app easy to use and that our customer service has been quick to assist.

We appreciate your support!

July 3, 2024

This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.

Hello Ruth
United Kingdom
About 9 years using the app
Product Customizer replied July 5, 2024

Hi Hello Ruth,

Thank you for your feedback! We're glad to hear that you find the app great and easy to use. It's wonderful that the template-saving feature has been helpful for you. We're also pleased to know that our customer support has been first-rate.

Thank you for recommending us!

September 23, 2024

I just underwent a very easy tutorial on how to work the application on Shopify it was very easy and very helpful! Thank you

ScenceFiction
Kuwait
2 days using the app
Product Customizer replied September 25, 2024

Hi ScenceFiction,

Thank you for your feedback! We're glad to hear that the tutorial was easy to follow and helpful in getting you started on Shopify. We're here to support you every step of the way.

Thanks for choosing our app!

September 11, 2024

Shevaughn was great! Very kind and helpful! Very responsive as well.

KW Custom Creations
United States
20 days using the app
Product Customizer replied September 16, 2024

Hi KW Custom Creations,

Thank you for your feedback! We're happy to hear that our team member Shev was able to assist you effectively and make your experience positive. Providing helpful and responsive support is a priority for us.

We appreciate your trust in our service!

November 8, 2024

Deepanjoy provided a great demo for me and answered all of my questions. Thank you very much for your help.

My Store
United Kingdom
About 15 hours using the app
Product Customizer replied November 19, 2024

Hi My Store,

Thank you for sharing your experience! We're so glad Deepanjoy's demo was helpful and that he could answer all your questions. Let us know if there's anything else we can assist you with!

We appreciate your support!

Edited September 18, 2024

Aman and Cristal were not only responsive, communicative and professional, he they able to fix our problems and concerns in almost NO time. We are thrilled to work with them and they saved us as we had a deadline! Thank you so much Aman! We are so incredibly grateful for the entire team. Functionality is amazing in Product Options & Customizer and their support is unparalleled.

BOOMCUPZ
United States
About 2 months using the app
July 10, 2024

Using the free version has provided me with valuable options to enhance my store, the team behind the app are very responsive and helped to set up the options aswell as iron out a cart page error I was having.

britrockheaven
United Kingdom
11 months using the app
Product Customizer replied July 11, 2024

Hi britrockheaven,

Thank you for your review! We're glad to hear our app provided you with valuable options to enhance your store. Our team is committed to being responsive and helpful, and we're happy we could assist with setting up the options and resolving the cart page error.

Thanks for your support!