Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

September 6, 2024

I had a great experience tonight using this app. The service I received was topnotch. I was panicking from not being able to figure out what was going on with my subscription. I was walked through getting everything fixed. I'm grateful and I truly appreciate everything!!

Binns Custom Jewelry
United States
About 4 years using the app
Product Customizer replied September 9, 2024

Hi Binns Custom Jewelry,

Thank you for sharing your experience! We're thrilled to hear that you had a great experience using our app and that our service was top-notch. It's ...

November 8, 2024

Deep Das is a very kind and friendly person. He helped me fix my problem within minutes. Thank you so much for the great service!!

Mindify
United Arab Emirates
About 24 hours using the app
Product Customizer replied November 13, 2024

Hi Mindify,

Thank you for sharing your experience! We're glad to hear that Deep provided quick and friendly assistance. It's great to know your issue was resolved swiftly.

We ...

September 17, 2024

PC helped me a lot today with refreshing my app on my new Shopify theme! He was very helpful and I appreciate his time and assistance a lot. Thank you!

Balloons Etc
Australia
About 4 years using the app
Product Customizer replied September 18, 2024

Hi Balloons Etc,

Thank you for your feedback! We're thrilled to hear that our app was helpful for you and satisfied your needs.

Thanks for trusting us!

September 9, 2024

Great service! We ran into a problem and the app team responded quickly and worked efficiently to get the issue resolved.
Been using this app for years and will continue to use :)

Petland Canada
Canada
Almost 8 years using the app
Product Customizer replied September 12, 2024

Hi Petland Canada,

Thank you for your feedback! We're glad to hear that our team responded quickly and efficiently to resolve your issue. It’s great to know you’ve been using ...

October 14, 2024

Shevaughn has been an amazing help for me and quick to respond as I get ready to launch my website. If you have products that need customization, then this is the app for you.

StevieDecals
Canada
5 days using the app
Product Customizer replied October 21, 2024

Hi StevieDecals,

Thank you so much for your kind words! We're thrilled to hear that Shevaughn was able to assist you quickly and effectively as you prepare to launch your ...

September 8, 2024

This has been my go-to app since launching on Shopify in 2020. We've gone through a few updates, and many changes. The app has everything we need for our bakery. We have many, many variations and options to offer, and the support staff is reliable, knowledgeable, and super helpful with our request. I have looked at and tried other apps - none can match up to Product Options and Customizer. Highly ...

That's The Cake Bakery
United States
Over 1 year using the app
Product Customizer replied September 9, 2024

Hi That's The Cake Bakery,

Thank you for your detailed review and continued support! We're honored to be your go-to app since your Shopify launch. We're also thrilled that ...

December 1, 2024

great service

itty Bitty Keepsake
United States
6 months using the app
Product Customizer replied December 3, 2024

Hi itty Bitty Keepsake,

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service.

We appreciate your support!

September 9, 2024

I love this app and the staff that work here, They assisted me with my website errors. Very responsive and informative. This is a must-have for your website.

Loved by Me Creations
United States
Over 3 years using the app
Product Customizer replied September 12, 2024

Hi Loved by Me Creations,

Thank you for your review! We're thrilled to hear that you love the app and appreciate our team's assistance with your website errors. Being ...

October 7, 2024

Unbelievable support. The support team quickly resolved issues I was having (learning curve issues, not application issues) and helped me implement some design tweeks to work best for my store.

Specifically, I need to call out Deepanjoy and Shevaughn. They went above and beyond to make customizer look and work perfectly for my store.

Navy Paddles
United States
6 days using the app
Product Customizer replied October 9, 2024

Hi Navy Paddles,

Thank you for your fantastic feedback! We're thrilled to hear that Deepanjoy and Shevaughn provided exceptional support and helped you resolve your learning ...

November 10, 2024

great service, great help !

Maison Délara
France
About 2 months using the app
Product Customizer replied November 19, 2024

Hi Maison Délara,

Thank you for your feedback! We're glad to hear you had a great experience with our service.

We appreciate your support!