Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

January 9, 2023

They are always super fast in responding to inquires and are very pleasant to deal with. I highly recommend this app.

Words with Boards, LLC
United States
About 9 years using the app
Product Customizer replied January 10, 2023

Hello to our friends at Words with Boards, LLC

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

September 5, 2014

We've been using this app for a few months now and it's extremely useful and easy to use, if there's any issues or questions just email their support and they'll do everything they can to help, personally have had nothing but praise in dealing with the app and their customer service team. Well worth the subscription. Thanks Guys! Very Helpful all around Five Stars.

Nookpuzzles.com
United States
About 9 years using the app
November 11, 2013

Nice app and great customer service after the fact.

ServerAttire
United States
About 9 years using the app
February 1, 2023

This app is super user friendly and easy to understand. Does just what I need it to do and allows customers to pick options. Their customer service is top notch & super speedy!

Riley Reigh / Mod Market
United States
About 9 years using the app
Product Customizer replied February 2, 2023

Hello to our friends at Riley Reigh / Mod Market

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited March 4, 2024

Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks.

Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!

Ted's Cigars
United States
Almost 9 years using the app
Product Customizer replied July 28, 2023

Hello Ted's Cigars,

Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store.

Stephanie & the Customer Support Team

October 30, 2017

Love this app! It works just as it claims, and most of all, the customer service/tech team is fantastic. They helped me solve a tech glitch super fast and got me up and running right away. Highly recommend!

Rita Bean
United States
Almost 9 years using the app
September 21, 2023

I've been using this app for several years now. Always works perfectly. And any time I have a question customer support is easily accessible and always answers my questions.

pixelimpress
United States
Almost 9 years using the app
Product Customizer replied September 25, 2023

Hi there pixelimpress,

We appreciate you leaving us this great 5-tar review. We are very happy that you reached out for our support and received what you were looking for. It is great that you are able to get the features you are looking for using Product Options & Customizer.

The Product Options & Customizer Support Team

June 16, 2017

Super versatile, I am able to provide so many options to my customers. Very intuitive to set up on the back end. Customer service tops.

Transient Books
United States
Almost 9 years using the app
March 31, 2021

I've been using this app for few years now, works great, customer service is great too, highly recommend

Bowie Creations
United Kingdom
Almost 9 years using the app
Product Customizer replied April 2, 2021

Hello to our friends from Bowie Creations

We are thankful for your unwavering support! We truly appreciate it! We wish you and your store continued success in years to come :-)

-Melissa & the Product Customizer Support Team

April 2, 2019

We've tried every customisation app under the sun but none have delighted us quite like this one. The app itself is great, it has all the basic functionality one would expect to find. What separates it from the rest is ShopStorm's exceptional customer support.

Any time there has been a problem their team has always been quick to solve it, and when it took them a little longer to figure out the solution they even gave us a free month's subscription without asking.

Truly a pleasure to work with, thank you.

Stamptitude®
Hong Kong SAR
Over 8 years using the app
Product Customizer replied April 5, 2019

Hello to you awesome people at Stamptitude! Super appreciate the time you took to leave these comments. We strive to ALWAYS make up for any issues our clients experience, and quickly. Thanks for using and giving kudos to our team at Product Customizer... -Sean & the PC team