Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

May 13, 2016

Really delighted with this app. Easy to install, easy to create options and then easy to add to products. The friendly, helpful developer answers emails promptly, so there is excellent customer service. I wouldn't be without it.

Josephine And Daughters
United Kingdom
Almost 8 years using the app
Edited February 14, 2019

Product Customizer is a fantastic app - we use it to gather engraving details from our customers. Easy to use and easy to set up, this is a must have for any one selling customized items!

PupLife Designer Dog Supplies
United States
Almost 8 years using the app
July 3, 2015

This app works great, is easy to use and the support is second to none!

Carve On
Ireland
Almost 8 years using the app
July 27, 2023

I switched themes & needed some guidance. Nicoz was very knowledgeable & extremely helpful! App 5+ Even late at night, Nicoz responded offering to fix my new theme issues. Then the following morning and later that next day, Nicoz helped as well. Perfect app for customized products like monogramming, engraving and custom signage. Thank you for this super app! Nicoz Is awesome, 10+ stars! Having a real person, that is actually happy and eager to help your store run smoothly is a true blessing. Thanks again!

Shawn Weigman Designs, LLC
United States
Over 7 years using the app
Product Customizer replied July 31, 2023

Greetings Shawn Weigman Designs, LLC

Thank you for the great review and for being a long term app user. We are happy that Nicoz was able to help you with your new theme and that he stayed with you until you received resolution. We are glad that you can get the customization you want from Product Options and Customizer.

Stephanie & the Customer Support Team

Edited September 18, 2020

This app does everything I need it to for my store. Customer support is great! Every time I have a question they respond right away. I would definitely recommend this app to anyone who has a store that customizes it's products. It's easy to integrate, easy to use, and works great!

M Bellish 2
United States
Over 7 years using the app
November 10, 2022

I have been using customizer on my site for 7 years. This app is great to provide my clients the custom options they need. Tech support is very responsive with any issue you have.

Fairway Leathers
United States
Over 7 years using the app
Product Customizer replied November 11, 2022

Hello to our friends at Fairway Leathers

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited June 27, 2023

Love this app. we've had it for a couple of years now. The support is the best whenever we've reached out!

Edit June 2023 - Just spoken to Aman with an issue we were having with the app and Aman answered within minutes and fixed the issue in seconds. Thank you so much! You are the best!

Eden Zoe
New Zealand
Over 7 years using the app
Product Customizer replied October 31, 2019

Hello friends from Eden Zoe,

Thanks for this great review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited July 7, 2019

The support for this app is out of this world. Not only do they help you but they WANT to help you!

Cape Cod Beach Chair Company
United States
Over 7 years using the app
Product Customizer replied July 11, 2019

​Hello friends at Cape Cod Beach Chair Company! This is Sean, the Customer Success Manager with Product Customizer :)

Haha glad you caught onto that! We certainly want to help every client, even if we're not the perfect solution for a given store -- we're all in this together! Appreciate you taking the action here to leave us a review. May your store sell lots and lots...

-The Product Options & Customizer Team

Edited April 2, 2024

Had an issue with my conditional logic and in 7 minutes DEEP was able to fix my issue
thanks

EDIT- DEEP to the rescue again helping me perfect my website

THANKS for the AWESOME help

The Spotted Owl
Canada
Over 7 years using the app
May 11, 2023

Great app, and quick support. We would recommend to anyone looking to have extensive product options.

Slick Woody's
United States
Over 7 years using the app
Product Customizer replied May 15, 2023

Hello to our friends at Slick Woody's

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team