Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

November 3, 2020

Excellent service. I changed my Shopify Store's theme and some of my features did not transfer. I reached out on a weekend and had a prompt response and resolution.

DivaDolly
United States
About 6 years using the app
Product Customizer replied November 6, 2020

Hello to our friends from DivaDolly

We appreciate your kind words! Thanks for placing your trust in us and your willingness to share your feedback. We're happy you are pleased with the results! Happy selling :-)

-Melissa & The Product Options & Customizer Team

April 7, 2015

Really simple to use and rapid installation support. Would definitely recommend.

Princess Presents
United Kingdom
About 6 years using the app
March 15, 2022

Really useful app once you get to grips with it which doesn't take long. The customer service is fast, friendly and genuinely AWESOME!

Not Just A Print
United Kingdom
About 6 years using the app
Product Customizer replied March 16, 2022

Hello to our friends at Not Just A Print

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 4, 2021

Amazing customer support! They were a life saver with their super fast response and edits. Very useful plugin!

kickstartkids
United States
About 6 years using the app
Product Customizer replied February 4, 2021

Hello to our friends from kickstartkids

Thank you for leaving this awesome review! We are happy that you are satisfied :-) We wish you and your store great success!

-Melissa & the Product Customizer Support Team

March 19, 2014

Wow, Product Customizer is a wonderful application. Quest Awards is a custom recognition awards company and it is critical that our customers are able to enter their personalization instructions easily and accurately for each product. Whether that is by entering engraving text manually, uploading a document with instructions, or uploading their corporate logo, Product Customizer does it all! We installed the app, created a few engraving profiles, and add the appropriate profile to each of our 1,000+ products. During this process, we discovered that when instructions are entered by the client in the large text box option, we could not see the “return key” function when viewing the order. Essentially it looks like one long line of text rather than each line of text being on a separate line. Not seeing these line breaks the way the client entered the information was a huge operational and client satisfaction issue. Well the Product Maximizer support team of Max, Justin, Kim sprang into action (mostly Max actually). It seems the problem required collaboration between the App and Shopify support. Well all I can tell you is that the support from Product Customizer was exceptional. Max was instrumental in identifying the issue, recommending solutions, and relaying that information to Shopify directly. Then working with them to resolve the issue and perform final testing. One last final small adjustment by Product Customizer and the problem was resolved. The positive impact on our business was immediate and the shopping experience of our clients improved dramatically. I don't spend much time typing out APP reviews, but in this case I really want to express my thanks to Max and to Product Customizer. I would like other Shopify store owners to know this company stands behind its product and has a tremendous support team. So they get a 5 star rating for their product and their support!

Quest Awards
Canada
About 6 years using the app
February 12, 2024

El servicio de soporte al cliente es extremadamente eficiente y veloz, resolvieron mis inconvenientes en cuestión de minutos. Luego de hablarles, un ejecutivo respondió mi mensaje menos de 2 minutos después y en menos de 10 minutos mi problema estaba solucionado. Además, es una aplicación exlente! Gracias!

Strong
Chile
3 months using the app
Product Customizer replied February 14, 2024

Hola Strong,

Te recomendamos que te tomes el tiempo de dejar esta fantástica reseña de nuestro equipo de soporte y también de nuestra aplicación. Es genial saber que tuviste una resolución rápida de lo que necesitabas. Nos esforzamos por hacer que su experiencia sea lo más fácil posible. ¡Estamos aquí para ayudarte en cualquier momento que lo necesites!

El equipo de soporte

February 7, 2017

Simple to use and very flexible. Exactly the app I needed to offer different options on my products.
I like the fact you can set up custom fields and then add them to products if they are relevant.

Luxuryweddinginvitationsbycombossa
United Kingdom
Almost 6 years using the app
Edited February 22, 2019

Shopify has been wonderful, but given that I offer LOTS of customization options and photo upload requirements, I would not be able to run my business smoothly without Product Customizer. Always works, very user friendly and easy. The customer service is always prompt and helpful. I had an issue late last night, and by 6am this morning it was fixed. Very happy!

jerseymaids
United States
Almost 6 years using the app
November 11, 2020

Does exactly as it says.. Also based on feedback the app was updated very quickly.. It allows us to add bespoke items to selected products.

Carrs Silver
United Kingdom
Almost 6 years using the app
Product Customizer replied November 12, 2020

Hello to our friends from Carrs Silver

Thanks very much for your great review! We sincerely appreciate it and we're glad that we were able to help! If you have any other queries or need further assistance please let us know :-)

-Melissa & The Product Options & Customizer Team

Edited October 16, 2020

LOVE this app. The customer service is top notch, would give more stars if I could! The app does exactly what I need it to do. I definitely recommend it to any one who needs their customers to be able to customize their items!

Jkinis
United States
Almost 6 years using the app