Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

January 9, 2019

App didn't work for my theme even after me going into the code and manually entering it. I uninstalled the app and got a message as to why I did I told them what the issue was and they told me to reinstall and they would do the coding them self and give me a free month. I don't care about the month obviously I paid the price the first time I just need a product that works. I responded to the ...

DKsuitcity
United States
2 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

August 25, 2020

One of Worst app in this category.. product not able to synced with real time.. every time i have to contact to customer support.. what the hell is this also they charge 19$ for nothing..

Newyorkcreation
United States
About 2 months using the app
Product Customizer replied August 25, 2020

Just a friendly followup here - we never heard from you on how we could help fix this. We really want to help... Could you let us know? Thanks!
-Sean

Hello to our friends ...

Edited January 14, 2020

We can't change from lenguage their automatic comments, and we would like to start to sell to other Countries with other lenguages, this is not so good for us.

Jaunissez.com
United States
About 2 months using the app
Product Customizer replied January 14, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)

You left a negative review for In Cart Upsell a long time ...

May 27, 2021

You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.

armbandmitbabynamen.de
Serbia
About 1 month using the app
Product Customizer replied May 28, 2021

Hey Nemanja,

Thanks for leaving this review, and I'm so sorry the app didn't work as expected for you, so my sincerest apologies.

With your request for customization on the ...

April 1, 2021

I cannot downgrade or delete the app, even I clear all the options. The app still has the error codes that I need to clear the option

Litzzy
Vietnam
About 1 month using the app
Product Customizer replied April 1, 2021

Hello Litzzy,

Takeen here from the Product Customizer Dev Team. We are sorry about the issue here with our app as we only want your experience to be as smooth as butter!

I ...

Edited June 12, 2020

The worst app and customer support ever, I have been in troubles to put my data then the app crashed and the support deleted my data without any permission and told me they solved the problem, I added the data and setup everything again then it crashed again, Support replies after 5 mails and a week of waiting, they destroyed and delayed my business and deals, Please choose any other app.

Tagged By Coby
United Arab Emirates
23 days using the app
Product Customizer replied May 26, 2020

Hello friends from Tagged By Coby!

SO appreciate the time you took to give this great review! We are pretty proud of both our our great customer support AND our app! We hope ...

May 7, 2018

Doesn't work good and the support takes 4/5 days

Steelskin
Netherlands
19 days using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

February 11, 2023

I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate.
The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact ...

Ella Tee
Australia
18 days using the app
Product Customizer replied February 13, 2023

Hello to our friends at Ella Tee

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend my ...

October 13, 2023

This app killed my website. Please do not use.
For a second time, as soon as I ran the setup wizard, this app disabled the add to cart button. The first time they fixed it within about an hour, the second time they couldn't fix it and blamed shopify.

Please do not use this app. This has severely impacted my business.

Sup Drinkware
United Kingdom
17 days using the app
Product Customizer replied October 16, 2023

Hi Sup Drinkware,

We’re sorry that you have had difficulties with our application, however we want to reiterate that the problem you’ve encountered was not due to any ...

July 21, 2022

Not cool. I chatted with several people. Like 4 different people over the course of 6 days. Not one person answered any of my questions. All had the same response. Someone from our team will get back to you shortly. What a waste of my precious time. Very disappointed after reading all the great reviews

GoRunUSA
United States
13 days using the app
Product Customizer replied July 25, 2022

Hello to our friends from GoRunUSA

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to extend ...