Product Options & Customizer , 1,625 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.
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I cannot downgrade or delete the app, even I clear all the options. The app still has the error codes that I need to clear the option
Hello Litzzy,
Takeen here from the Product Customizer Dev Team. We are sorry about the issue here with our app as we only want your experience to be as smooth as butter!
I would like to speak with you asap for best resolution so would you mind reaching out to us via email and ask for me directly? From there we can make arrangements to have this sorted.
-- Takeen / PC Dev
The worst app and customer support ever, I have been in troubles to put my data then the app crashed and the support deleted my data without any permission and told me they solved the problem, I added the data and setup everything again then it crashed again, Support replies after 5 mails and a week of waiting, they destroyed and delayed my business and deals, Please choose any other app.
Hello friends from Tagged By Coby!
SO appreciate the time you took to give this great review! We are pretty proud of both our our great customer support AND our app! We hope your store is immensely successful! Let us know if there are every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Doesn't work good and the support takes 4/5 days
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I recently installed your app and I must say that I am extremely disappointed. The user interface and user experience of your app is far from user-friendly and is proving to be quite a challenge to navigate.
The design of the app is outdated and the complexity of the menus and functions makes it extremely difficult to use. The app is supposed to simplify my life, but it is doing the exact opposite. The UI is clunky and unintuitive, making it hard to find what I am looking for and perform basic tasks.
Additionally, the app is not user-friendly at all. It requires a lot of clicks to perform even the simplest of tasks and the navigation is confusing. The UX is not up to par with other apps in the market and is in dire need of a revamp.
I was excited to try out your app, but my experience so far has been a huge letdown. I hope you take my feedback into consideration and work towards improving the app to make it more user-friendly and intuitive.
Hello to our friends at Ella Tee
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with Product Customizer. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review within 14 minutes without ever contacting support for help. Is there something specific that you did not like or need help with?
With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at support@productcustomizer.com and I will personally take care of your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
Not cool. I chatted with several people. Like 4 different people over the course of 6 days. Not one person answered any of my questions. All had the same response. Someone from our team will get back to you shortly. What a waste of my precious time. Very disappointed after reading all the great reviews
Hello to our friends from GoRunUSA
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the miscommunication. We are so sorry about what happened here ( It is not at all normal with our app.)
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.
Hello to our friends with Heinrichs Jewelry,
Sean here, the Customer Success Manager with Product Customizer.
I just reviewed the convos and it looks like from May 21 - May 24, we left you hanging. I'm SO sorry about that. Obviously we have some work to do at this point with our support team so that we aren't losing track of these conversations. That is not the way we want to do business, and it wasn't intentional. I will be doing what needs to be done to make sure that doesn't happen to any of our valued clients in the future.
That said, I now have our tier 1 developer looking into this for you to try and get to the bottom of it and get it finally resolved. First off, he is doing an inventory "refresh" on your store right now, which will take a few of hours (sometimes up to 12) to complete.
Let's see how that does, then re-check later this afternoon. I am in Denver (12:22pm MST my time presently)... so I'll be here. And Ainsley will be here for the next 6-7 hours... and I am back in first thing tomorrow mornings, so doing everything in our power to get this fully fixed for you asap.
Thanks again for your understanding. I feel terrible that we left you hanging.
Stay tuned for another email from us in a few hours if you would...
Sean H
Not sure if the 5 star reviews are paid, but the app is buggy and we cant tell which orders have selected flavours. And that affected our operation in terms of packing. We contacted the support but the response is slow and kept saying will check with development.
But no news so far. For an app at this price we expected better supported and quality.I have to keep chasing for a response when the team should have gotten back on their own.
Hello to our friends at NestBloom
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good app experience. I'm VERY sorry about this, it is not at all what we aim for.
This seems to be a very peculiar issue with the custom theme you are on where the item customizations/app data are not being carried over to the cart. If you are open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
It's a really crappy app. I'm not sure what's up with all these good reviews. I never write reviews, but I felt that this was justified.
In theory, it sounds great. In practice, it's total junk and their support is horrific. They take 3 to 5 days to respond and they have no sense of urgency. App does not work as it should nor does it do what it claims. Their demo page is sketchy because they're using a custom checkout page. It will not work the same on your shop unless you have Shopify Plus. Even then, you will still have inventory management issues because of the way the options are added. Not going to go into details here, it's nor worth my time. Save yourself the headache, trust me.
Ah, and removing was a PIA, it leaves a huge mess behind.
Pass.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that not all of your issues were resolved within the first few days. We regret that we were not able to provide you a good experience with the app. I'm VERY sorry about this, it is not at all what we aim for.
Would you be open to give us a chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your store's theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Regards,
Pushpesh & the Product Customizer Support Team
I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.
We're very sorry about the experience here and this is definitely not what we'd want you to have with our app.
The Wizard is not perfect however it runs seamlessly on over 500 stores since its release with the exception of some themes that were custom/modified.
We'd like to work on the issue and walk you through the Wizard via Live Chat or a Web Call as soon as possible. I have emailed you so you can reach out as soon as you're able to.
Thanks!