Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

Edited October 6, 2023

I really appreciate These guys and am so grateful for this app and the outstanding service, every time, for years! UPDATE: Single BEST app on Shopify of all the apps I have used. Super easy to get ahold of someone and service is quick and effective. I cannot live without this app and us it on both my shops! HIGHLY recommended

Mystic Moon Shop, Inc
United States
Almost 4 years using the app
Product Customizer replied November 20, 2022

Hello to our friends at Mystic Moon Shop, Inc

Thanks for sharing your review with us and the community. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited April 13, 2020

Super easy to add customization's to my shop, exactly what I was looking for! I had a couple of questions and they got back to me SO FAST and fixed any issues I had, no questions asked. Very happy I found this app!

LaneLove Paper Co.
United States
Over 3 years using the app
Product Customizer replied April 13, 2020

Hello friends from LaneLove Paper Co.!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been easy to use and that you're willing to share! We're also super proud of our customer support team. We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

October 11, 2023

I've been using this app for years, easy to use, customers input customizations simply and whenever I've had an issue the team is super responsive and offers great and fast customer support. Definitely worth the fee to have customized options in your store, love it, recommend :)

Sarah Marie Running Co.
United States
Over 3 years using the app
Product Customizer replied October 16, 2023

Hello Sarah Marie Running Co.,

We appreciate you taking the time to leave this great review! It is great to hear that our team was able to quickly assist you and help you with your customizations. Thank you for being a valued merchant.

The Product Options and Customization support team

February 9, 2022

Cannot fault the customer service from Aman!
I have been playing with my theme lately and unfortunately sometimes the product customizer options drop out or need to be re configured.
Aman was so quick in responding to my requests and amazing to deal with.
ThankyoU!

Petit Luxe Bebe
Australia
Over 3 years using the app
Product Customizer replied February 10, 2022

Hello to our friends from Petit Luxe Bebe

We are happy you had such a great experience! Thank you for leaving this awesome review. We are so glad to learn that Aman M. was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

March 17, 2022

i like the app, help us to grow the profit, also it solves the number issues of color and size. good service as well. Thank you for the help always.

S&DCo.
Hong Kong SAR
Over 3 years using the app
Product Customizer replied March 17, 2022

Hello to our friends from S&DCo.

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer and that it is helping you grow the profit in your business. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 17, 2022

Great app. We've been using it in our store for a year always. The support is very helpful. Sheniel was quick to help us solve our problem when we updated to shopify 2.0 theme.

Nacach Wax
United States
Over 3 years using the app
Product Customizer replied January 18, 2022

Hello friends at Nacach Wax

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy Sheniel was able to assist you :-) We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 25, 2022

This app is suit to our needs on adding reference number for the product that need to checkout. Support also very friendly and quick in checking issue that we have and resolve it within 30 minutes. Thanks for having this great app and support.

EcoAir Online Store
United Kingdom
Over 3 years using the app
Product Customizer replied March 28, 2022

Hello to our friends at EcoAir Online Store

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 16, 2022

I use this app for my embroidery small business website. It makes customizing each item I sell so much easier. Customers love the options I can add on each and personalization. The team has always been so helpful when I had questions or needed assistance.

Blue Sky Monograms
United States
Over 3 years using the app
Product Customizer replied February 18, 2022

Hello to our friends from Blue Sky Monograms

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

April 30, 2021

This app does exactly what we need it to. We've had it installed for over a year, and the support team was very helpful getting it set up. We changed themes in August and had no issues with the app transferring. Just in the past week, we had a bug where customers were unable to see their carts when checking out. I submitted a ticket, and the issue was fixed within 2 days. Great service! Highly recommend!

BEX
United States
Over 3 years using the app
Product Customizer replied May 4, 2021

Hello to our friends from BEX

Thank you for this high recommendation! We will relay your appreciation to our support team! :-) Don't hesitate to reach out to us if you have any additional queries!

-Melissa & the Product Customizer Support Team

April 23, 2023

I love my product customizer app. I have been using it for over a year and its perfect for my handmade business. Customer service is top notch. Whenever I have an issue they quickly get back to me and fix any issues I have.

Mama On Tap
United States
Over 3 years using the app
Product Customizer replied April 24, 2023

Hello to our friends at Mama On Tap

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and We're thrilled to learn that our support team helped you with issues quickly. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team