Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

Edited October 15, 2021

Kevon and his team always respond right away when we need some updating or have questions. So many of our products need unique personalization options and Product Options and Customizer allows us to offer a wide variety for our customers.

Designs by Linda Nee
United States
Over 3 years using the app
Product Customizer replied March 19, 2021

Hello to our friends from Designs by Linda Nee

Thank you for leaving this awesome 5 star review! We wish you and your store great success :-)

-Melissa & the Product Customizer Support Team

December 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Brave Gowns
United States
Over 3 years using the app
Product Customizer replied December 9, 2022

Hello to our friends at Brave Gowns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

October 10, 2021

The app is easy to use. Problems are unavoidable but I appreciate the enthusiastic support of team.

Myfihu
United States
Over 3 years using the app
Product Customizer replied October 12, 2021

Hello to our friends from Myfihu

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 8, 2024

Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.

Sketch.Stitch.Love Ltd
United Kingdom
Over 3 years using the app
Product Customizer replied January 10, 2024

Hi there Sketch.Stitch.Love Ltd.,

We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything.

The Support Team

January 18, 2022

Good Customer Service. I appreciated that.............................................................

FishingAmz
United States
Over 3 years using the app
Product Customizer replied January 18, 2022

Hello to our friends from FishingAmz

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our support team was able to assist you!

Tanu & The Product Customizer Support Team

February 8, 2022

I have been using the app for a while now and the customizations are great. I also had a issue with a checkout button and Kevon with customer service was able to solve a simple issue that no one else would address including Shopify customer service.

Rustic Grace Designs
United States
Over 3 years using the app
Product Customizer replied February 8, 2022

Hello to our friends from Rustic Grace Designs

We’re pleased that Kevon was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We will let Kevon know that his assistance is greatly appreciated. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

August 26, 2022

I needed a bit of help setting up on my new theme - and the live chat was answered immediately and they set it up to work within 2 minutes, so helpful!

GET IT GRL
United Kingdom
Over 3 years using the app
Product Customizer replied August 29, 2022

Hello to our friends at GET IT GRL

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

Edited March 12, 2021

The app was working amazingly fine not sure what has happened it has now totally stopped working. The service team email you saying it all fine but has not checked if it working or not. And has created alot of problems for us. ALL FIXED AND ALL WORKING

Babba box
United Kingdom
Over 3 years using the app
Product Customizer replied March 19, 2021

Hello to our friends from Babba box

Thank you for taking the time out to write this great review! We really appreciate the kudos! :-) We wish you and store great success online

-Melissa & the Product Customizer Support Team

September 18, 2020

So easy to use and their support team answered our questions quickly! Looking forward to using this customizer for our personalized products.

Kind and Cozy
United States
Over 3 years using the app
Product Customizer replied September 21, 2020

Hello friends at Kind and Cozy

Very kind of you to leave this review here! :-) We really appreciate it! We're glad support handled your query quickly! We wish you much success online!

- Melissa & The Product Options & Customizer Team

April 7, 2022

I used this app to customize products which components required different prices. When our theme was revised there were a few problems. However, Product customizer and especially Aman worked until the issues were resolved. This was an example of excellent customer service. I highly recommend this app!

Ooh La La Skin Care
United States
Over 3 years using the app
Product Customizer replied April 12, 2022

Hello to our friends at Ooh La La Skin Care

Thanks for sharing your review with us and the community. We're delighted to hear that Aman and the team were able to solve all your problems. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Thanks for the recommendation.

Cheers,
Pushpesh & the Product Customizer Support Team