Reviews (1,783)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited April 6, 2022

Support is good. Would be good if there was an in-between plan or a custom rate for one service/change without having to pay $20USD per month for it.

Upper Dhali
Australia
About 4 years using the app
Product Customizer replied January 10, 2022

Hello to our friends from Upper Dhali

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. We love having you as a customer and are always here to help your Shopify store succeed! We are so glad our support team was able to assist you! We appreciate the high recommendation :-)

Tanu & The Product Customizer Support Team

April 22, 2024

Very helpful very professional

Customlightboxes
United States
4 months using the app
Product Customizer replied April 29, 2024

Hi Customlightboxes,

Thanks for sharing your feedback! We're thrilled to hear that you found our support helpful and professional. Ensuring our customers' satisfaction is our top priority. Thank you once again!

Edited February 7, 2019

This app is great, really easy to use. When I changed themes I had a small problem but with in minutes after emailing it was sorted. Fabulous customer service. Thank you to Daniel for helping me.

Parkin & Lewis
United Kingdom
About 4 years using the app
May 15, 2024

very helpful support! i really appreciate their work :)

BabaBeldy
France
19 days using the app
Product Customizer replied May 21, 2024

Hi BabaBeldy,

Thank you for your kind words! We're thrilled to hear that you found our support very helpful and appreciate our team's work. Your satisfaction is important to us. Thanks for sharing!

August 31, 2020

Super easy to use! Very helpful when I needed it and they reply quickly! Thank you Product Customizer Team!

PicFoams.com (Inspirational Cut Outs)
United States
Almost 4 years using the app
Product Customizer replied September 1, 2020

Hello to our friends from PicFoams.com (Inspirational Cut Outs)!

Very awesome of you to leave this fantastic review for us here! We really appreciate this! Thank you for your support it means the world to us :-)

Melissa & The Product Options & Customizer Team

Edited April 29, 2019

This app works perfectly for customizing our products and we have been using it for many years! Customer service has always been stellar. Daniel has always been great to work with - thank you!!

Custom Couture Label Company
United States
Almost 4 years using the app
Product Customizer replied May 3, 2019

Hello to our friends at Custom Couture Label Company :) Awesome of you to leave us this review. Thanks for your long-time business with our app! I'll pass on the kudos to Daniel for sure! Hope your store is a huge success!
-Sean, Customer Success, Product Options & Customizer

September 8, 2016

The app is great and the support team is even nice. Very recommended.

Htspoke
Taiwan
Almost 4 years using the app
Edited August 29, 2019

Product Options and Customizer has been a game changer for my business. It enables us to give our customers many options. Customer support has been excellent. They respond quickly and are very thorough.

Silly Pickles Kids
United States
Almost 4 years using the app
March 19, 2017

The best app I have on my shop by far! You can add choices for customer's to select with ease. if you get in a pickle, the app developers are prompt to help! Highly recommend!

Eivissakinddesigns
United Kingdom
Almost 4 years using the app
May 28, 2021

I love this app and think it's transformational for my business. It's very easy to use and has lots of great options. Thank you!

Gigi & Olive
United Kingdom
Almost 4 years using the app
Product Customizer replied May 29, 2021

Hello to our friends from Gigi & Olive

Thanks for leaving us this awesome review! We really appreciate the kudos!

-Melissa & the Product Customizer Support Team