Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

March 15, 2022

作業方法がわからず対処法に困っていましたが、依頼を行ったところ迅速に対応していただいてすぐに解決することができ大変助かりました。安心して利用できるサービスと思います。いろいろと大変ありがとうございました。

Omamori Charm Heritage Japan
Japan
About 3 years using the app
Product Customizer replied March 15, 2022

Hello to our friends from Omamori Charm Heritage Japan

素晴らしいレビューをありがとう。製品カスタマイザーをお楽しみいただきありがとうございます。私たちはさらにすべての商人を助けるために行きます、そして私はあなたのためにマークを打ったことをうれしく思います。あなたとあなたの店が大成功することを願っています!

Tanu & The Product Customizer Support Team

February 17, 2020

Love this app, its perfect for my store, customers can upload their logos, tick customer created boxes, leave personalisaion information etc. It means that when I get to their order, all of the information is in one place.

Fifi & Belle
United Kingdom
About 3 years using the app
Product Customizer replied February 24, 2020

Hello friends from Fifi & Belle!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been effective for you and that you're willing to share! We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

April 11, 2019

Let me start off by saying this app is great and the customer service. I've worked with a person named Sean. His very helpful and understanding. Overall great service and product!

Clean Casting Jewelry
United States
About 3 years using the app
March 6, 2017

We ran into the problem of being limited by Shopify's variant limit. We needed several variant options per product & in some cases needed to add an additional price for some variants. Product Customizer took care of this in no time. They even went as far as going in and customizing some of the code to make sure it was working optimal with my current theme. Great customer support!

The only recommendation I have for the team is to implement product images for each option created.

+ Value price at a basic price of only $9.99 per month

Frankenmuth Fudge Kitchen
United States
About 3 years using the app
February 4, 2022

Sheniel provided me with super quick customer service, and I'm happy with this app. It helps me easily offer personalized items, which are essential to my business.

Frankie Print Co
Canada
About 3 years using the app
Product Customizer replied February 7, 2022

Hello to our friends from Frankie Print Co

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Sheniel is the star of our support team and we are delighted to know that she was able to assist you above and beyond the call of duty. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Sheniel, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team

June 1, 2018

Real easy to use, well worth adding for any site that has a lot of products or variations, combined with meteor menu its a good team

Rainbowvapes
United Kingdom
About 3 years using the app
October 12, 2022

Great app and great customer service team. Kevon was able to fix an issue with our site immediately and walked me through everything. Thank you!

The Social Dawg
United States
About 3 years using the app
Product Customizer replied October 12, 2022

Hello to our friends at The Social Dawg

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Kevon was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

February 6, 2020

Love this app. Super easy to set up. the Customer service was top notch. I had a couple of questions that they quickly answered back and forth. Would definitely install this in another store

Team IP State Jackets
United States
About 3 years using the app
Product Customizer replied February 7, 2020

Hello friends from Team IP State Jackets!

Appreciate your effort here to leave us a positive note! It means a lot to us! Glad you love our app, and that our team was responsive and helpful :) It's what we strive to do every day! Here's to your Team IP State Jacketsstore being extra-successful online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

June 2, 2022

Have been using the app for quite a while now and have had 0 complaints. Rebranded my store and got a new template that messed up the current integration of the app and got help instantly through the on-app chat. Problem was fixed within 15 mins which I really appreciated.

ValDesigns
United States
About 3 years using the app
Product Customizer replied June 3, 2022

Hello to our friends at ValDesigns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

March 30, 2017

Product Customizer is a great app that basically allows you to create mass amounts of variants very quickly as Shopify only allows you to have 100 different combinations of variants...with the premium plan you can even add an extra price to each variant which is a cool feature.

The only feature we need is the ability for a new product image to be displayed for every variant. From what I've been told they are working on this and it should be out in summer of 2017!

Also great customer service. Some of the variants weren't lining up in our theme & within 5 minutes of e-mailing customer support, Ryan had already added some CSS to fix the issue.

Zak Macs Chocolate Haus
United States
About 3 years using the app