Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

December 2, 2020

Great customer service. They helped me out with an issue I was having with coding on my website. All around great.

Enchanted Thoughts Club
United States
Almost 3 years using the app
Product Customizer replied December 4, 2020

Hello to our friends from Enchanted Thoughts Club

We appreciate the kudos! We are happy that your issue was resolved and that you are satisfied! :-) We wish your store the utmost success online!

-Melissa & The Product Options & Customizer Team

January 31, 2022

Great service. I upgraded from Debut to a 2.0 theme and there was a small glitch. I messaged the company over their online chat and they fixed it immediately. Very happy with the service from Sheniel. Thanks.

Tree Picks
Canada
Almost 3 years using the app
Product Customizer replied February 1, 2022

Hello to our friends from Tree Picks

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Sheniel is the star of our support team and we are delighted to know that she was able to assist you. We’ll make sure we pass your kind words along to Shen, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

July 7, 2015

We are a Baby & Children's Gift Shop online. This market is massive for personalised products. Without the Product Customizer we would not be able to tap in to this massive market and offer our customers a huge choice of gifts for all occasions that can be personalised making our gifts truly unique to each customer. With this app we can also offer Gift Wrap and message options which is important for a gift store, so our customers can let us know how they want their gift personalised and we can send it directly to the recipient with gift wrap and a personal message, taking all the hassle out and by us being able to offer a great customer service. We've contacted the Help Support at Shop Storm and they dealt with our query in an efficient, fast manner and it was free! Just want I needed, I didn't want to take my time up with trying to get my head around what I needed to do to get the app to do want I wanted it to, they just did it for me! Perfect, doesn't get much better than that!

Absolutely Adorable
United Kingdom
Almost 3 years using the app
April 4, 2024

I've tried quite a few of customizer apps over the years and this is my favorite to date based on options and price. Set up is quick and easy and the customer services is great as well.

Orange Valentine
United States
Almost 2 years using the app
Product Customizer replied April 8, 2024

Hi Orange Valentine,

Thanks for taking the time to leave us this wonderful review! We are thrilled that you are having such a great experience with our application and the support team behind it. We're always here to assist!

November 21, 2022

The Product Options and Customizer app is fantastic and provides the customization options for my shop that my products need. The support for the app was stellar. I did a video chat with Aman this morning and he set up the conditional logic needed to make my options display perfectly for a great customer experience in my shop. I highly recommend this app and their support staff as they are outstanding.

Bunnylulu Handmade
United States
Almost 3 years using the app
Product Customizer replied November 22, 2022

Hello to our friends at Bunnylulu Handmade

Thank you for the amazing review and the recommendation. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

April 18, 2022

If I could give them 10 stars I would. The support team from Product Customizer is without question the best team I've ever worked with. They are quick to respond, INCREDIBLY helpful, and super respectful. I can't say enough good things about this team. I just changed my theme and they had custom code installed in less than 6 hours. I pay them $19/month and they treat me like I pay them $1500/month. If you're in between similar apps, the decision should be the easiest you've ever made. We love Product Customizer!

CbusShops
United States
Almost 3 years using the app
Product Customizer replied April 19, 2022

Hello to our friends from CbusShops

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

October 11, 2016

Work perfectly and awesome support. We use it to bundle subscriptions with our GPS trackers. The client selects a tracker and gets a few different options on what kind of subscription they want.

After installing I had some questions, and they were answered really quickly. Very happy with that!

Gps Ping
Norway
Almost 3 years using the app
May 23, 2024

great service

Helozen
United Arab Emirates
7 months using the app
Product Customizer replied May 29, 2024

Hi Helozen,

Thank you for your feedback! We're glad to hear that you received great service. Your satisfaction is very important to us. Thanks for sharing!

July 19, 2018

Product customizer support has been absolutely amazing. Willing to go above and beyond to write and implement custom code to fit the needs of their customers. 10/10

Luckyleo
United States
Over 2 years using the app
July 3, 2019

My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!

Words By Heart
United States
Over 2 years using the app
Product Customizer replied July 5, 2019

​Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future!

-The Product Options & Customizer Team