Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

March 8, 2024

Works

Wild Poppy
Austria
Almost 3 years using the app
Product Customizer replied March 11, 2024

Hi Wild Poppy,

We're happy to hear that the app is working well for you. Feel free to reach out to us if you have any needs!

February 6, 2020

Wonderful app! Easy to use and rarely ever have issues with it. The few times we do, their support team is always quick to help us fix it.

Official SigEp Store
United States
Over 3 years using the app
Product Customizer replied February 6, 2020

Hello friends from Official SigEp Store!

SO appreciate the time you took to give our application this great review! We are pretty proud of both our app and our great customer service! We hope your store is immensely successful! Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

March 10, 2020

We've used this app for some time and have always been super happy. All apps on Shopify hit snags, but the support team at Product Customizer have always helped to resolve our issues swiftly.

We've tailored the appearance of the app for our uses, and will continue to be a happy customer for some time.

Thanks to Steven and Kevon for being total legends.

Lovimals
United Kingdom
Over 3 years using the app
Product Customizer replied March 10, 2020

Hello friends from Lovimals!

Your store is awesome! Glad the app is working well for you -- we think it's great as well! Also, we're proud of our staff and loved your comment about help you've received from Steven and Kevon =) Appreciate the top notch review... Hope your Lovimals products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited September 10, 2019

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Get Watson
Canada
Over 3 years using the app
December 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Brave Gowns
United States
Over 3 years using the app
Product Customizer replied December 9, 2022

Hello to our friends at Brave Gowns

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

March 29, 2024

The app has helped me include variations to my products that i otherwise couldn't have. The support is very good, in particular a support technician named Aman, he has very good knowledge and helped me massively!

Your Car Reg
United Kingdom
Over 2 years using the app
Product Customizer replied April 1, 2024

Hi Your Car Reg,

Thanks for the kind words! Aman is a great member of our team, always going above and beyond for our merchants. This review is really nice to read, thank you so much for taking the time to write it. Please always feel free to reach out to us for any assistance!

October 10, 2021

The app is easy to use. Problems are unavoidable but I appreciate the enthusiastic support of team.

Myfihu
United States
Over 3 years using the app
Product Customizer replied October 12, 2021

Hello to our friends from Myfihu

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited July 20, 2022

Tech support was awesome!! I love this add-on to my Shopify site. It allows me to create purchasing programs, with multiple options for my customers that are clear and easy to follow. Had to run the set-up wizard and somehow made a mistake along the way, but tech support had it fixed in no time. Thanks! Love this app

dh+ skin care
Canada
Over 3 years using the app
Product Customizer replied May 6, 2020

Hello to our friends from dh+ Skin Care,

So amazing that you left us 5 stars here! Our tech support works very hard, so Im glad they did an awesome job for you. Hope dh+ earns millions on Shopify!

Sean & The Product Options & Customizer Team

January 8, 2024

Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.

Sketch.Stitch.Love Ltd
United Kingdom
Over 3 years using the app
Product Customizer replied January 10, 2024

Hi there Sketch.Stitch.Love Ltd.,

We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything.

The Support Team

March 29, 2017

Super app! Easy to use. Super service too. Thanks a lot.

Tattyoo Com
Switzerland
Over 3 years using the app