Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

Edited May 26, 2020

The app claimed to do what I needed, however the software didn't work properly and consistently and their customer service failed to help after repeated requests over a two week period. I will update this review should they decide to remedy this.

Heinrichs Jewellery
Canada
10 days using the app
Product Customizer replied May 26, 2020

Hello to our friends with Heinrichs Jewelry,

Sean here, the Customer Success Manager with Product Customizer.

I just reviewed the convos and it looks like from May 21 - May ...

January 7, 2023

Not sure if the 5 star reviews are paid, but the app is buggy and we cant tell which orders have selected flavours. And that affected our operation in terms of packing. We contacted the support but the response is slow and kept saying will check with development.

But no news so far. For an app at this price we expected better supported and quality.I have to keep chasing for a response when the ...

NestBloom
Singapore
10 days using the app
Product Customizer replied January 9, 2023

Hello to our friends at NestBloom

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear ...

May 14, 2018

It's a really crappy app. I'm not sure what's up with all these good reviews. I never write reviews, but I felt that this was justified.

In theory, it sounds great. In practice, it's total junk and their support is horrific. They take 3 to 5 days to respond and they have no sense of urgency. App does not work as it should nor does it do what it claims. Their demo page is sketchy because they're ...

Diamond Art Club
United States
8 days using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

Edited October 5, 2021

Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default ...

coffeecafeBE
Belgium
7 days using the app
Product Customizer replied October 5, 2021

Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am sorry to hear that not all of your ...

February 4, 2021

I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.

Source Vitál Pro
United States
7 days using the app
Product Customizer replied February 4, 2021

We're very sorry about the experience here and this is definitely not what we'd want you to have with our app.
The Wizard is not perfect however it runs seamlessly on over ...

September 23, 2019

I wish I could write a better review because I feel that this product has potential. But it is lacking SERIOUSLY in a couple different areas. The workflow to create a customization that has rules for it is incredibly obtuse. You can't make edits templates- only delete and start over. Templates apply the conditional logic but only display that the options are applied to the product. Sometimes the ...

Time Refinery
United States
4 days using the app
Product Customizer replied September 24, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :)

You left a negative review for Product Customizer a long ...

August 20, 2023

I am not sure what i am missing but this app doesn't work. None of the options i created and added to my products doesn't show on the product page and i don't know what to do.

My Store
Türkiye
4 days using the app
Product Customizer replied August 22, 2023

Hi My Store,

We’re sorry that you’ve had trouble installing and configuring our application. Based on your comments here, you would definitely benefit from a complimentary ...

March 12, 2018

It's been a few days since I took this app and I ask for the installation because I don't know how to do it, and I don't know how to do any intervention, I receive emails without interest. However, it is well stated that the installation is free of charge on their part.

Ingenious Gadget
France
4 days using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

November 2, 2022

Be weary of all the positive reviews. We asked for help to implement and our cart page was stuck on a reload loop all day without our knowledge. Menu on cart page also stopped working and now we have other issues on our website even after deleting the app.

NYC Fireplaces & Outdoor Kitchens
United States
3 days using the app
Product Customizer replied November 9, 2022

Hello to our friends at NYC Fireplaces & Outdoor Kitchens

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product ...

May 14, 2018

Tried the app, didnt like it. Uninstalled it and had some left over code all over the place. Really annoying.

Tuangoboutique
Canada
3 days using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...