Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

June 28, 2016

Brilliant little plugin that is easy to use. The provided support is rapid and accurate, just like a bussy entrepreneur want it to be.

Duffler
Sweden
Over 1 year using the app
September 29, 2020

I'm using this app for various options for a jersey. I wish the conditional logic component was included in the basic plan like some of their competitors, but overall a good app.

MandelaMade Shop
United States
Over 1 year using the app
Product Customizer replied September 30, 2020

Hello to our friends from MandelaMade Shop

Thank you for leaving us this awesome review! We really appreciate the feedback and we will take this into consideration for future updates :-)

-Melissa & The Product Options & Customizer Team

March 7, 2022

The app is easy to use and the customer service is patient to help solve problems and can be contacted at any time, which is great

Thayagift
China
Over 1 year using the app
Product Customizer replied March 8, 2022

Hello to our friends from Thayagift

Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 7, 2023

The support team is really supportive and replies really quickly. Thank you very much for your help. Especially the customer specialist Aman is very helpful and helped us to fix the problem effectively. Good job, Aman.

MyHomeware Pty Ltd (ABN: 66 657 841 659)
Australia
Over 1 year using the app
Product Customizer replied March 9, 2023

Hello to our friends at MyHomeware Pty Ltd (ABN: 66 657 841 659)

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

January 24, 2022

Product Customizer is a great app and would recommend it. We use it for flower orders on our website, it's super easy to use and the support team is always so helpful and quick to respond! The only reason I gave it 4/5 is because there have been a few occasions when required fields have not populated on order forms. Not sure if this is because the customer was able to skip over it or if it just didn't transfer to the order page.

Charleston Street
United States
About 1 year using the app
Product Customizer replied January 24, 2022

Hello to our friends at Charleston Street

We are grateful that you took the time to share your review with us and the community. Delighted to learn that you had a positive experience with our app. Should you see the issue with the required fields again - please let us know and we will address the issue ASAP. We're glad we could be of service to you and hope we can assist you again soon.

Cheers,
Pushpesh & the Product Customizer Support Team

May 19, 2014

Great way to add custom fields to your website!!!

Designed to Shine
United States
About 1 year using the app
March 3, 2016

I now love this app after the recent update. Adding options & templates is super easy. The edit feature on templates is easy and convenient. The edit feature when adding in a bulk edit is easy and convenient. From the many app choices, I'm very pleased that I chose Product Customizer. Looking forward to the radio button selections that is soon to come. The only improvement could be same-day turnaround, rather than sometimes next-day support and/or a contact phone number.

On Track Printed Products
United States
About 1 year using the app
March 12, 2014

I would give it 5 stars if it was able to track inventory for multiple options such as 3 red, 4 blue and 5 yellow or with sizes etc. It is however very easy to install, it works flawlessly and support is excellent. Thanks for making a worthy product.

Tiggers Creations
United States
About 1 year using the app
December 18, 2017

An app that is very easy to install and use. I have been using product customizer for my cycling apparel business. I has allowed us to easily integrate new features into our buying process.

Pearwear Active
United States
About 1 year using the app
February 9, 2014

Great App, Great Service! This app allows me to have customers apply customization to only the products that I choose rather than my whole product line. Love the way the customization is captured in the order form prior to check out as well. Thanks for your prompt response to my inquiry for help installing the customizer on my product!

Just Trying It
United States
About 1 year using the app