Reviews (1,759)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

September 8, 2024

Deepanjoy was very fast, very efficient and very helpful

The Crafty Octopus Jewellery & Gifts
United Kingdom
18 days using the app
Product Customizer replied September 10, 2024

Hi The Crafty Octopus Jewellery & Gifts,

Thank you for your feedback! We're delighted to hear that Deep provided fast, efficient, and helpful service. We strive to ensure our team offers the best support possible.

Thank you for choosing our app!

July 10, 2024

This app is perfect!

I needed to add a text box for products with text customizations.

I added in the text box but it was not popping up in my product pages, so I reached out to customer service.

Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly!

Highly recommend this app and their customer service is phenomenal!

Sweatfully
United States
About 6 hours using the app
Product Customizer replied July 15, 2024

Hi Sweatfully,

Thank you for your review! We're delighted to hear that our app meets your needs. It's great to know our team member Shevaughn responded quickly and got everything running smoothly for you. Providing phenomenal customer service is very important to us.

Thank you for recommending our app!

August 16, 2024

This app is able to make Shopify meet my customizing needs between my customers and myself.

Laser Prints
United States
About 12 hours using the app
Product Customizer replied August 19, 2024

Hi Laser Prints,

Thank you for your feedback! We're glad to hear that our app successfully meets your customization needs, enhancing the interaction between you and your customers.

We appreciate your support!

August 15, 2024

Aman was amazing! Super helpful.

MyBeautifulBuddha
South Africa
12 days using the app
Product Customizer replied August 19, 2024

Hi MyBeautifulBuddha,

Thank you for your review! We're glad to hear that our team member Aman provided you with excellent support. Providing great customer service is key for us, and we're happy we could assist effectively.

Thanks for your support!

July 5, 2024

Fast response time!

Sabi Boutique
United States
Over 1 year using the app
Product Customizer replied July 8, 2024

Hi Sabi Boutique,

Thank you for your review! We're glad to hear that you appreciate our fast response time. Providing timely support is very important to us.

Thank you for trusting us!

June 4, 2024

Great app! Easy to deal with. Plus customer care is on the highest level. Highly recommend!

Club Shop Cuchulainn
United Kingdom
Almost 3 years using the app
Product Customizer replied June 5, 2024

Hi Club Shop Cuchulainn,

Thank you for your feedback! We're glad to hear that you're satisfied with the app and our customer support. Providing top-notch service is one of our core values.

Thanks for being a valued user!

April 26, 2024

This app is relly good. I have used it on my website for more than 5 years. I got a problem only once, and they solved it in 2 minutes. They offer you support 24 hours. Super happy! I highly recommend it.

I'm a Hero
United Arab Emirates
Over 5 years using the app
Product Customizer replied April 29, 2024

Hi I'm a Hero,

Thank you for your feedback! We're thrilled to hear that our app has been a reliable part of your website for over 5 years. It's great to know that our support team was able to swiftly resolve any issues you encountered. Your recommendation is greatly appreciated!

May 8, 2024

The app has really helped me simplify my products so I don't have to have a million Variants.

Best of all during the set up process i had an issue and the chat support reached out right away, worked with me to get it fixed and even customized it more for me based on what i wanted. 10 out of 10 on customer support.

Speech Supplies
United States
5 months using the app
Product Customizer replied May 10, 2024

Hi Speech Supplies,

Thanks for your feedback! We're thrilled to hear our support team was able to help you efficiently and tailor solutions to fit your needs. Ensuring your satisfaction is one of our core values, and your feedback is greatly appreciated!

May 12, 2024

I am a small business owner and just recently discovered, “Product Options and Customizer” and it has made my life so much easier! Now, my customers can easily fill out customizations on the listing itself in a very clean and organizational way! I also requested the help from a representative regarding a subscription issue and the gentleman named Aman was so kind and took the time to help me and solved my issue so quick! I highly recommend, 10/10!

Blessings Bowtique
United States
4 months using the app
Product Customizer replied May 13, 2024

Hi Blessings Bowtique,

Thank you for your feedback! We're delighted to hear that our app has eased your business operations. It's wonderful to know that Aman provided you with kind and efficient support. We appreciate your feedback and are here to help anytime you need us!

June 11, 2024

It is Great and the support is amazing! I'm sure this app will help me to grow.

Mon petit coeur
Italy
2 months using the app
Product Customizer replied June 19, 2024

Hi Mon petit coeur,

Thank you for your review! We’re glad to know you’re impressed with both the app and our support. We're excited to be part of your growth journey.

Thanks for your support!