Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

Edited April 1, 2020

Super easy to use, help desk very responsive, and they even made tweaks for my set-up!

RatioJones
United States
Over 2 years using the app
Product Customizer replied April 1, 2020

Hello friends from RatioJones!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been easy to use and that you're willing to share! We're also super proud of our customer support team. We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

April 22, 2021

We have used this app for over two years, and it allows us to offer multiple variable options, with conditions. Easy to setup and use. Recently I needed some advice from Support, and they went out of their way to troubleshoot an issue which ended up being some code injected from another App! Would definitely recommend

Wholesomeness
Australia
Over 2 years using the app
Product Customizer replied April 26, 2021

Hello to our friends from Wholesomeness

We are super happy we were able to assist you! Thank you for leaving this awesome review :-)

-Melissa & the Product Customizer Support Team

Edited March 27, 2021

the app is amazing, it help my site a lot and customer service is great. 5 stars for quality

Stunning Gift Store
Vietnam
Over 2 years using the app
Product Customizer replied May 29, 2020

​This is Sean with Product Customizer. Im SO sorry about the slowdown you experienced with our app :(

Our dev has fixed the issue and you shouldn't see that happening anymore.

Is there anything we can do to get more stars here? Every app has an issue now and then, but it makes a great app to fix the issue and make things right asap... we've done just that.

We really value EVERY client and hope this helps. We love our app and thank you will too. Thanks so much!

Sean Hyatt & The Product Options & Customizer Support Team

December 8, 2016

Product Customizer is a great app that does exactly what I needed it to do! Had I tried to use Shopify variants, I would have had ovver 200 possibilities (which is not even allowed by shopify). I also need to get some pertinant 'write in' answers that Shopify does not really allow.
The staff at Shopstorm might be one of the best parts! They helped with the install, and were never more than an email away! They responded within a few hours at the max!

Boothseal 2
United States
Over 2 years using the app
November 6, 2015

Top notch app with amazing customer service!

Thank you Justin!

Nicotine River
United States
Over 2 years using the app
Edited December 28, 2020

Great app, easy to install. I had one small issue when I installed it, and they fixed it for me in no time, very responsive! Now my customers can customize their items easily.

campmoms
Canada
Over 2 years using the app
Product Customizer replied December 29, 2020

Hello to our friends from campmoms

Thank you for dropping this great review here! We appreciate the support and we are glad we could help :-)

-Melissa & The Product Options & Customizer Team

Edited December 12, 2022

This app helped me with my made to order product that I will be selling. Now my customers can provide me their information for their custom item. The support team was very fast at responding and helped me get exactly what I needed for my website. Thank you to Sheniel who helped me!!

Update- Customer service amazing and fast as always!

E s t e l í
United States
Over 2 years using the app
Product Customizer replied April 16, 2021

Hello to our friends from E s t e l í

We will let Sheniel know that her assistance was greatly appreciated! We are happy the app has been so helpful to you! Thank you for leaving us this awesome review :-)

-Melissa & the Product Customizer Support Team

February 19, 2016

Love, Love Love the NEW Product Customizer!

Dovedesigns Com
United States
Over 2 years using the app
July 24, 2014

Product Customizer is great! The app is extremely easy to use, and the customer service is outstanding. I had a question about installation, and the customer service team was extremely prompt in answering my question and helping to confirm that the app was installed into my store correctly. Would definitely recommend Product Customizer to others.

emma mckinstry
United States
Over 2 years using the app
October 14, 2015

Turnaround time was less than 12 hours, absolutely fantastic customer service. And the product is brilliant! We tried to use other (more expensive apps) for the same purpose and had zero response... These guys are brilliant!! Thanks so much for all your help Jennifer, you've made our shop-flow much more streamlined!

Oliveetoriel
Australia
Over 2 years using the app