Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization options, including the ability to charge for extra features. It's praised for its user-friendly interface, seamless integration with Shopify themes, and reliable performance. The customer support team is noted for their responsiveness and expertise. Many merchants credit the app with increasing sales and improving customer experience, solving specific business challenges like adding delivery dates or enabling product personalization. The pricing is seen as reasonable, with value even in the free plan. It's particularly recommended for businesses needing extensive product customization options.

Edited June 27, 2022

I had multiple questions and needed help with the Product Customizer and Aman was really easy to work with and a pleasure. He was informative, helpful, and willing to make sure the problem was resolved before we hung up the phone. My site is up and running...time will tell how successful the website is. Thank you Aman -

Shout It Out Loud Signs
United States
About 1 year using the app
Product Customizer replied June 14, 2022

Hello to our friends at Shout It Out Loud Signs

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Pushpesh & the Product Customizer Support Team

August 1, 2019

This is your best option for a basic product customization apps. Shopify limitations hinder such features by default, but Product Options and Customizer do their best to accommodate any needs within Shopify constraints. Support is helpful and responds within 24HR

FXR Racing Dev.
About 1 year using the app
Product Customizer replied August 19, 2019

Hello friends from FXR Racing!

So happy that our app and our support were good for you - we work very hard at that, day in and day out. Thanks for the great rating on the Shopify app store! May your store be highly successful online!!

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team

January 13, 2015

On top of the amazing app their customer service is the best. You guys are awesome.

Lax Elements LLC
United States
About 1 year using the app
March 1, 2022

Thanks Aman for the customization! We are happy with the service you provided to us. This is by far the best customization!

Zonts Bakehouse
About 1 year using the app
Product Customizer replied March 2, 2022

Hello to our friends from Zonts Bakehouse

We’re pleased that Aman was able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review. We will let Aman know that his assistance is greatly appreciated. We wish you and your store great success!

Tanu & The Product Customizer Support Team

June 8, 2016

Justin has always given us friendly and prompt service!

United States
About 1 year using the app
Edited October 23, 2020

I had several issues with the app at first, along with some email mix-ups. Sean, the COO, reached out to me via email to resolve the issue. If you don't see files or images along with an order, definitely ask for help as you may have a theme with an AJAX cart - I wasn't aware that Debut was one of them. Overall, I will be keeping this app for a long time and appreciate the customer service on Sean's end. :)

Docta's Doodles
United States
About 1 year using the app
Product Customizer replied October 22, 2020


This is Sean, the Ops Manager with Product Customizer. I am very sorry to hear about your experience with our support team interactions!

They are normally world-class, so somehow the ball must have been dropped here.

I am looking into your chat history, and I will email you directly momentarily as well, so I can personally make sure this is fixed for you asap!

Thanks ahead of time for your understanding,

Sean & The Product Customizer Support Team

June 29, 2021

Not only is this app wonderful. Its been a HUGE help for our business. Their support is INCREDIBLE. After all whats the point of having a great app if you cant use it? I have had multiple occasions where I have used their support team and they have all been wonderful. Most recently Kevon has been helping me customize my store using their app and he is WONDERFUL. He is patient, kind, and SO helpful. I cannot recommend this app enough!

Smitten Sweets
United States
About 1 year using the app
Product Customizer replied June 30, 2021

Hello to our friends from Smitten Sweets

Wow! Thank you for leaving us this thorough and fantastic recommendation! We are happy we could assist you! :-)

-Melissa & the Product Customizer Support Team

November 26, 2014

Product Customizer gave us exactly what we needed! We were having a very hard time finding a web hosting service that gave us every feature we needed. Shopify caps the number of customizations, so Product Customizer allowed us to add as many variations as we needed.

It takes a little bit of HTML know-how to install, but they give you the option to let them do it for you. I would definitely recommend for anyone who needs more product options/variations than Shopify or other sites allow.

The Ballistic Bean
United States
About 1 year using the app
July 31, 2015

Wish I installed this app when I first launched! Still a lifesaver!

Alicia Renee Obsessions
United States
About 1 year using the app
February 18, 2016

Would give 10 stars if I could.
One of the only apps that didn't mess up the sizing options on my page and with the recent updates as of today brings it up to par if not better than the other apps I tested.

The support was absolutely amazing and helped me resolve some issues I had, as I'm in a hurry due to our new website launching in a day or so.

I've been testing many many apps over the past month or so and the support on this app has been the best by far.

About 1 year using the app