Reviews (1,783)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 23, 2013

Product Customizer easily saves me at least 1 hour a week, and as a small business owner who is working what feels like all the time, that means a lot! I have an organic meal delivery service and our menus change each week. This app allows me to update and change our menu products with ease. Well worth the small monthly fee.

Provenance Meals
United States
Almost 3 years using the app
December 2, 2020

Great customer service. They helped me out with an issue I was having with coding on my website. All around great.

Enchanted Thoughts Club
United States
Almost 3 years using the app
Product Customizer replied December 4, 2020

Hello to our friends from Enchanted Thoughts Club

We appreciate the kudos! We are happy that your issue was resolved and that you are satisfied! :-) We wish your store the utmost success online!

-Melissa & The Product Options & Customizer Team

January 31, 2022

Great service. I upgraded from Debut to a 2.0 theme and there was a small glitch. I messaged the company over their online chat and they fixed it immediately. Very happy with the service from Sheniel. Thanks.

Tree Picks
Canada
Almost 3 years using the app
Product Customizer replied February 1, 2022

Hello to our friends from Tree Picks

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Sheniel is the star of our support team and we are delighted to know that she was able to assist you. We’ll make sure we pass your kind words along to Shen, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited September 15, 2024

Quick and easy setup. We were looking for an option to let customers choose 5 products as one price. After several apps this one worked the best. We did run into a minor issue. Deepanjoy with their support team was able to correct the issue in minutes. Would definitely recommend if you want to customize your product offerings.

Update 9/15/24
The team helped me solve another issue on a Sunday! Thank you again.

Freaky Ferments Food & Beverage
United States
Almost 3 years using the app
Product Customizer replied March 15, 2022

Hello to our friends from Freaky Ferments Food & Beverage

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team

November 21, 2022

The Product Options and Customizer app is fantastic and provides the customization options for my shop that my products need. The support for the app was stellar. I did a video chat with Aman this morning and he set up the conditional logic needed to make my options display perfectly for a great customer experience in my shop. I highly recommend this app and their support staff as they are outstanding.

Bunnylulu Handmade
United States
Almost 3 years using the app
Product Customizer replied November 22, 2022

Hello to our friends at Bunnylulu Handmade

Thank you for the amazing review and the recommendation. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

April 18, 2022

If I could give them 10 stars I would. The support team from Product Customizer is without question the best team I've ever worked with. They are quick to respond, INCREDIBLY helpful, and super respectful. I can't say enough good things about this team. I just changed my theme and they had custom code installed in less than 6 hours. I pay them $19/month and they treat me like I pay them $1500/month. If you're in between similar apps, the decision should be the easiest you've ever made. We love Product Customizer!

CbusShops
United States
Almost 3 years using the app
Product Customizer replied April 19, 2022

Hello to our friends from CbusShops

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

October 11, 2016

Work perfectly and awesome support. We use it to bundle subscriptions with our GPS trackers. The client selects a tracker and gets a few different options on what kind of subscription they want.

After installing I had some questions, and they were answered really quickly. Very happy with that!

Gps Ping
Norway
Almost 3 years using the app
July 19, 2018

Product customizer support has been absolutely amazing. Willing to go above and beyond to write and implement custom code to fit the needs of their customers. 10/10

Luckyleo
United States
Over 2 years using the app
July 3, 2019

My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!

Words By Heart
United States
Over 2 years using the app
Product Customizer replied July 5, 2019

​Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future!

-The Product Options & Customizer Team

Edited February 13, 2024

Always very helpful and super friendly!

Premier Lacrosse League Shop
United States
Over 2 years using the app
Product Customizer replied October 30, 2023

Hi Premier Lacrosse League Shop.

Thanks for the positive review! Please always feel free to reach out to us!