Reviews (1,766)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive product customization capabilities, such as managing chain lengths and personalized uploads without needing multiple variants. They value features like template saving for consistent customizations and praise the app's reliability and responsive support team, which assists with customizations and proactive problem-solving. Ideal for businesses needing robust customization tools, it positively impacts customer satisfaction and sales.

January 31, 2023

The app's speed was terrible; my browser reloaded too many times before I could enter the app, and the app forced me to use full screen mode despite the fact that I exited it hundreds of times.
Furthermore, setting up variants is really inconvenient for me because I have to set up each variant for each product and cannot reuse them.
When I use the add price option when add a product, my basket is ...

Tracy Prints
Belgium
2 days using the app
Product Customizer replied February 1, 2023

Hello to our friends at Tracy Prints

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to ...

August 17, 2019

Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.

Breach
Denmark
2 days using the app
Product Customizer replied August 19, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

August 3, 2019

Support simply not exists. After installation "get notified when back in stock" field disappears. "Required" field does not force to be filled out.

honu-movement
Germany
1 day using the app
Product Customizer replied August 5, 2019

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

February 1, 2018

Too slow to respond - no phone to call in inquiries
Please cancel and ensure that no payment goes through

Ken Hayden

Autoctovino
Canada
About 23 hours using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

May 28, 2022

All of the links to instructions and help pages were broken - page not found errors and no chat support available.

3DQue
Canada
About 8 hours using the app
Product Customizer replied May 30, 2022

Hello to our friends at 3DQue

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I thoroughly checked ...

August 5, 2020

It's difficult to use, and when I want to uninstall, I find it difficult to uninstall. This has caused me a lot of trouble, the customer service efficiency is very low, I am very angry! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

utilsteals
Portugal
About 5 hours using the app
Product Customizer replied August 5, 2020

Hello,
This is Sean with Product Customizer. Looks like you added our app, emailed us quite a few times in a 2-hour period, and then removed our app. We could have helped you ...

October 16, 2023

I downloaded and installed the app for a one month free trial as they state. And the app didn't match my theme. Even though I removed it immediately, they charged me $19.90, and when I asked for a refund, they rejected me. Not recommended!

שמלה קלה
Israel
About 3 hours using the app
Product Customizer replied December 7, 2023

Hi שמלה קלה

We are sorry for the delay in responding to you. This review was trapped in cyberspace, or we would have responded sooner. We would love to assist you if you ...

August 1, 2022

STAY AWAY UNLESS YOU ARE AN ENTERPRISE OR USE SHOPIFY PLUS. Your customizations will show to your customers. Wasted hours between this app and Shopify support. Useless

Bella Rose Designs
United States
About 2 hours using the app
Product Customizer replied August 2, 2022

Hello to our friends at Bella Rose Designs

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I want to ...

October 10, 2017

Terrible! Screwed up my product page. No live support!

Thunderfitrings
United States
About 1 hour using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a ...

April 4, 2022

The free version is pointless... every option I attempted to create wouldn't work and gave me an error message at the very end stating that I could only create ONE variant per option.... WHAT IS THE POINT? Waste of time!

Cherry Kiss Designs
United States
25 minutes using the app
Product Customizer replied April 4, 2022

Hello to our friends at Cherry Kiss Designs

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.

I am ...