Reviews (1,798)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for businesses needing extensive customization, such as personalized gift shops. It simplifies managing product variations and enhances the shopping experience with features like drop-down lists and image uploads. The app integrates seamlessly with Shopify and offers robust customer support through chat, email, and Zoom, making it ideal for enhancing online store capabilities.

July 19, 2018

Product customizer support has been absolutely amazing. Willing to go above and beyond to write and implement custom code to fit the needs of their customers. 10/10

Luckyleo
United States
Over 2 years using the app
July 3, 2019

My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!

Words By Heart
United States
Over 2 years using the app
Product Customizer replied July 5, 2019

​Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future!

-The Product Options & Customizer Team

Edited April 16, 2021

They reached out to me in a moment of Losing My Mind, and walked me through how to fix the issue we were having with our site. I appreciate the excellent customer service and look forward to many more years and sales together! Thank you guys - HeadbangerSports.Com!

HB Sports Inc.
United States
Over 2 years using the app
Product Customizer replied April 16, 2021

Hello to our friends from HB Sports Inc.

We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-)

-Melissa & the Product Customizer Support Team

Edited February 13, 2024

Always very helpful and super friendly!

Premier Lacrosse League Shop
United States
Over 2 years using the app
Product Customizer replied October 30, 2023

Hi Premier Lacrosse League Shop.

Thanks for the positive review! Please always feel free to reach out to us!

February 8, 2020

My business is all about customisation and with the Product Customizer app it has made it possible for customers throughout the world to tell me exactly what they want in colour, text, size, font type etc. It's works effortlessly and I have been a proud user of this app for well over 4 years. It is most definitely worth it as I never need to speak to my customers, I list the options, they decide and bam! order placed!

Honeybunch
South Africa
Over 2 years using the app
Product Customizer replied February 10, 2020

Hello friends from Honeybunch!

So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and feel it's an awesome tool -- hope your online store sees huge success!! Thanks for the recommendation!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 2, 2021

Product Customizer is a great app, very easy to use. The customer service is also amazing. Whenever I had a problem, Nathan would immediately help me to solve it. Thank you so much!

Next Custom Gift
China
Over 2 years using the app
Product Customizer replied February 3, 2021

Hello to our friends from Next Custom Gift

Thank you! We are glad you love the app :-) Thank you for the kudos on our customer service! We are happy we could assist you!

-Melissa & the Product Customizer Support Team

February 8, 2022

We sell specialty flower bouquets. This customizer really allows us to offer so many options for our clients to choose from so they may choose exactly what they want in a very simple and concise way. A wonderful tool and also great customer service when I ran into a snag. Thanks for creating such a useful product!

Joli Jardin
United States
Over 2 years using the app
Product Customizer replied February 14, 2022

Hello to our friends from Joli Jardin

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 22, 2023

Wow this is the Best app shopify has to offer.Thanks to Nicoz for helping take care of my issues super super fast and professional.

Head 2 Toe Plus
United States
Over 2 years using the app
Product Customizer replied June 26, 2023

Hello to our friends at Head 2 Toe Plus

Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Stephanie & The Product Customizer Support Team

April 21, 2022

They helped so much!! Such an amazing experience! I needed help so they hopped on a call with me and it well so smooth !

GreetTheGood
United States
Over 2 years using the app
Product Customizer replied April 22, 2022

Hello to our friends at GreetTheGood

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues on a live call. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

May 15, 2023

Love this product, easily lets you customize each product and create add on pricing.
Has worked flawlessly and the one time I had an issue it was resolved in minutes..

Highly recommended !

Elegant Temptations Bakery
United States
Over 2 years using the app
Product Customizer replied May 16, 2023

Hello to our friends at Elegant Temptations Bakery

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team