Reviews (1,785)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 23, 2017

This app has been a life saver. It exactly offers what I was looking for. Easy to use and very user friendly. Over and above, I was glad to see the assistance support offered by their team (Ryan).
Great going. All the Best!

Themessycorner
India
Over 2 years using the app
November 3, 2022

Shevaughn, was very helpful and able to solve the issues to get our site up and running. Are modifier pricing was not showing up.

Haven Cafe and Bakery
United States
Over 2 years using the app
Product Customizer replied November 8, 2022

Hello to our friends at Haven Cafe and Bakery

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

November 19, 2021

I needed help with uploading an additional option on my store and was able to get help in less than 10 mins :) Great service and recommended

kimotoki
United States
Over 2 years using the app
Product Customizer replied November 23, 2021

Hi kimotoki,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Options and Customizer and that it is helping you with a lot of personalization options. We love having you as a customer and are always here to help your Shopify store succeed!

`Harish - Customer Success Team :)

August 20, 2017

We've had Product Customizer for over a year now and can confirm that it is a robust app! Transferred over from another provider's customizing app which was falling over and was down for days - without us even knowing about it! ShopStorm product is up all the time and is reliable. Have just moved to using Beta version of the Conditional Logic, pretty happy after just 1 week. Great service and product!

Sailorbags Australia
Australia
Over 2 years using the app
March 17, 2017

Setup was simple and support was flawless! Thank you guys so much!

Efavormart New
United States
Over 2 years using the app
June 28, 2021

I had an issue initiating the product customizer app. I used the "contact us" feature and within 30 minutes my issue was solved. I have not experienced great customer service like this in along time. Big kudos to the Product Customize Support team!!!!!

Charmed Party Pieces
United States
Over 2 years using the app
Product Customizer replied June 30, 2021

Hello to our friends from Charmed Party Pieces

Thank you for leaving this awesome review! We are happy that our team was able to leave this lasting impression on you! We are happy you are satisfied!

-Melissa & the Product Customizer Support Team

Edited October 18, 2024

Good app, very useful. They are great and quick at responding and helping

Dansk Flise Lager
Denmark
Over 2 years using the app
Product Customizer replied June 22, 2022

Hello to our friends at Dansk Flise Lager

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

February 5, 2019

So much less complicated to get going than expected, and my only question was answered in minutes by Danielle in their responsive tech support. Seems to do everything we need very easily.

MooseCreek
United States
Over 2 years using the app
September 1, 2019

Very useful app that allows our customers to customise their orders. The after sales support from Product Customizer is also very good. 10/10

Work Test | Online Assessments
Australia
Over 2 years using the app
Product Customizer replied September 3, 2019

Thanks so much for the great review! We appreciate your business.

Edited August 11, 2020

Perfect, fast to set up and work in seconds, also customer service very reactive and helpful
All good 5/5 !!!

Divyno
United States
Over 2 years using the app
Product Customizer replied August 12, 2020

Hello friends from Divyno!

Extremely nice of you to leave this awesome rating for us on the Shopify app store! We sincerely appreciate your support! We hope that your store scores it big time online :-)

- Melissa & The Product Options and Customizer Support Team